Housing Assistant (Temporary)(Part Time)

Renfrewshire Council; Paisley; On-site; GBP 13,000 - 14,000; Part time

Job summary

A local council in Scotland is seeking a part-time Housing Assistant to support Housing Officers in delivering essential housing services. The role includes interviewing customers, managing tenancy changes, and ensuring effective communication and customer service. Candidates should have relevant public-facing experience and skills in numeracy and Microsoft Office. This temporary position offers a salary ranging from £13,276 to £13,979 per year.

Qualifications

• Relevant experience of dealing with the public in person and on the phone.
• Experience working with figures and Microsoft Office packages.
• Knowledge of housing services, estate management, and debt recovery.

Responsibilities

• Support Housing Officers in delivering local housing services.
• Interview and advise customers on their housing prospects and needs.
• Maximise income for the Council and minimise rent arrears.

Skills

Customer service skills

Communication skills

Numeracy skills

Education

National Certificate in Housing

Job description

Salary: £13,276 - £13,979 per year

Contract Type: Temporary

Position Type: Part Time

Hours: 17.5 hours per week

Advert

The Housing Assistant will support Housing Officers in the delivery of local housing services including interviewing and advising customers on their housing prospects/needs; interviewing customers at point of tenancy sign-up and other key tenancy changes including termination of tenancy and maximising the income for the Council and minimise the amount of rent arrears.

You must have relevant experience of dealing with the public in person and on the telephone; working with figures; and Microsoft Office packages. Knowledge of housing services including estate management and debt recovery, eff ective customer service and communication skills, numeracy skills; and the ability and confidence to deal with angry/upset customers is also required.

You will be expected to use your initiative when making decisions; and work at other locations and/or work flexibly when required.

A National Certificate in Housing (or equivalent) is desirable.

Please note that this post is temporary, subject to business needs and funding for 9 Months or until the requirement for the post ceases, whichever date is the earlier.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk .