Housing Assistant, Pullar House, Perth

Perth and Kinross Council; Perth; On-site; GBP 26,000 - 30,000; Part time

Job summary

Perth and Kinross Council is offering an exciting opportunity in the Housing Options Team. The role involves providing customer-focused housing options services to individuals in need, offering administrative support, and promoting a positive service environment. We value sensitivity, excellent communication, and the ability to work within diverse social groups. Join us and help make a real difference in people's lives.

Benefits

6 public holidays and an additional discretionary day

Access to training and continuous professional development

Qualifications

• Ability to understand basic relevant legislation essential.
• Positive energy and customer-first approach required.
• Interest in working with diverse social groups.

Responsibilities

• Provide housing options service to families and individuals.
• Support Housing Options Officers with administrative duties.
• Handle customer inquiries both on the phone and face-to-face.

Skills

Sensitivity

Empathy

Excellent communication skills

Negotiation skills

Leadership skills

Self-motivation

Job description

Salary: £26,766 - £29,131 per year

Contract Type: Temporary

Position Type: Full Time

Hours: 36 hours per week

Main Purpose of the Role

Working within Perth & Kinross Council is more than a job, it's about being part of something meaningful. It's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

An exciting opportunity has arisen within the Housing Options Team in Pullar House.

You will provide a customer focused housing options service to families and individuals who need affordable housing and a homeless advice service to persons who are homeless or threatened with homeless.

You will also provide support to the Housing Options Officers on a daily basis and undertake a number of administrative duties including dealing with customers both on the telephone and also reception.

Skills & Experience Required

You will bring a positive energy; embrace change and work with the business to ensure optimum service is always provided.

The ability to understand basic relevant legislation is essential.

The successful candidate should hold the following behaviours, skills and attitudes:

• Sensitivity and empathy
• Don’t say this isn’t my job
• An interest in working with diverse social groups
• Excellent communication skills (verbal and written)
• A customer-first approach to work
• Negotiation and influencing skills
• Leadership skills
• The ability to adapt to different situations
• Self-motivation and tenacity.

• 6 public holidays and an additional discretionary day

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

Next Steps

We would love to hear from you and would encourage you to get in touch with Steven Robb, Housing Options & Independent Living Co-ordinator at [e-mail] to find out more.

Click “APPLY NOW”

External candidates are required to provide contact details for 2 referees, including email addresses. One of these must be your current or most recent employer.

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the hiring manager above or the Recruitment Team on [phone] or [e-mail] to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

To comply with Baseline Personnel Security Standard, you will be required to complete a Disclosure Scotland form.

If you have lived overseas for a period of 12 months or more (continuous or total) within the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.