Housing Assistant (Part Time)(Temporary) - REN12843

Renfrewshire Council; Paisley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government authority in Scotland is looking for a Housing Assistant to support Housing Officers in delivering local housing services. Responsibilities include interviewing customers regarding housing prospects and needs, and maximising income for the Council while minimising rent arrears. Relevant experience and strong communication skills are essential for this temporary role, lasting for 1 year or until business needs change.

Qualifications

• Relevant experience dealing with the public in person and on the telephone.
• Working with figures and proficiency in Microsoft Office packages.
• Knowledge of housing services, including estate management and debt recovery.
• Effective customer service and communication skills.
• Numeracy skills and confidence to handle upset or angry customers.
• Initiative in decision-making and flexibility to work at various locations.

Responsibilities

• Support Housing Officers in delivering local housing services.
• Interview and advise customers on their housing prospects and needs.
• Maximise income for the Council and minimise rent arrears.

Job description

Advert

The Housing Assistant will support Housing Officers in delivering local housing services, including:

• Interviewing and advising customers on their housing prospects and needs
• Interviewing customers at tenancy sign-up and other key tenancy changes, such as termination of tenancy
• Maximising income for the Council and minimising rent arrears

Requirements include relevant experience dealing with the public in person and on the telephone, working with figures, and proficiency in Microsoft Office packages. Knowledge of housing services, including estate management and debt recovery, effective customer service and communication skills, numeracy skills, and the confidence to handle upset or angry customers are essential.

The role requires initiative in decision-making and flexibility to work at various locations when needed. A National Certificate in Housing (or equivalent) is desirable.

Please note that this position is temporary, subject to business needs and funding, for 1 year or until the requirement ceases, whichever comes first.

If appointed, you will need to undertake a Disclosure Scotland check. The level of check will depend on the duties of the post. For further information, please visit www.disclosurescotland.co.uk.