Housing Assistant Officer

Pertemps; London Borough of Harrow; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading recruitment agency is seeking a Housing Assistant Officer in London Borough of Harrow. This full-time position involves supporting housing operations, conducting home visits, and maintaining records. The ideal candidate will have experience in customer service and an understanding of housing legislation. This temporary role offers a pay rate of £16.19 per hour.

Qualifications

• Solid understanding of housing tenancy management, service delivery, and government policies.
• Proven experience in customer-focused, high-pressure environments.
• Awareness of welfare benefits and their relation to housing.

Responsibilities

• Support housing operations across tenancy management and arrears prevention.
• Conduct home visits and tenancy audits.
• Maintain accurate records in housing systems.

Skills

Understanding of housing tenancy management

Customer service experience

Sensitivity to minority group needs

Job description

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Job Title: Housing Assistant Officer
Location: Forward Drive, Harrow, HA3 8NT (London Borough of Harrow)
Employer: Pertemps Recruitment Partnership on behalf of the London Borough of Harrow
Type: Temporary - Initial 3-month assignment, with potential for extension
Working Arrangement: Office-based
Pay Rate: £16.19 per hour (PAYE)

The London Borough of Harrow is seeking a dedicated Housing Assistant Officer for a full-time, office-based role. The position operates on a temporary basis and involves delivering services both from the office and directly at client locations.

Key Responsibilities:

Support housing operations across tenancy management, arrears prevention, estate issues, and customer service.

Respond to general enquiries and correspondence professionally and within agreed timescales.

Conduct home visits, tenancy audits, vulnerable resident check-ins, and settling-in visits.

Assist with compliance processes including Gas Access and Electrical Installation Condition Reports (EICR).

Promote community cohesion by working with tenant and resident associations.

Handle customer-facing duties with clear communication and respect for diverse needs, in line with equal opportunities principles.

Maintain accurate records in housing systems and support rent collection processes.

Contribute to performance targets and participate in appraisal and development initiatives.

Uphold confidentiality, health & safety standards, and information security protocols.

Issue access fobs, provide duty rota cover, and carry out reasonable management tasks as requested.

About You:

Solid understanding of housing tenancy management, including service delivery, government policies, legislative frameworks, and equality-related issues

Working knowledge of housing and public sector legislation

Familiarity with basic home and estate repair and maintenance matters

Awareness of welfare benefits and how they relate to housing

Sensitivity to minority group needs and the barriers they may face

Proven experience in customer-focused, high-pressure environments

Comfortable working within diverse communities

About us:
For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.

London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting