Housing Assistant (Full Time) (Permanent)

Renfrewshire Council; Paisley; On-site; GBP 26,000 - 28,000; Full time

Job summary

A local authority in Scotland seeks a Housing Assistant to support Housing Officers in delivering housing services. The ideal candidate has experience dealing with the public, strong numeric and Microsoft Office skills, and knowledge of housing services. The position offers a salary of £26,553 - £27,958 annually with a full-time contract. This role requires flexibility and the ability to handle challenging customer interactions.

Qualifications

• Experience dealing with the public in person and on the telephone.
• Ability to work with figures and Microsoft Office packages.
• Knowledge of housing services and debt recovery.

Responsibilities

• Support Housing Officers in delivering local housing services.
• Interview customers regarding housing prospects and tenancy.
• Maximise income for the Council and minimise rent arrears.

Skills

Customer service

Numeric proficiency

Microsoft Office proficiency

Effective communication

Education

National Certificate in Housing (or equivalent)

Job description

Salary: £26,553 - £27,958 per year

Contract Type: Permanent

Position Type: Full Time

Hours: 35 hours per week

Advert

The Housing Assistant will support Housing Officers in the delivery of local housing services including interviewing and advising customers on their housing prospects/needs; interviewing customers at point of tenancy sign-up and other key tenancy changes including termination of tenancy and maximising the income for the Council and minimise the amount of rent arrears.

You must have relevant experience of dealing with the public in person and on the telephone; working with figures; and Microsoft Office packages. Knowledge of housing services including estate management and debt recovery, eff ective customer service and communication skills, numeracy skills; and the ability and confidence to deal with angry/upset customers is also required.

You will be expected to use your initiative when making decisions; and work at other locations and/or work flexibly when required.

A National Certificate in Housing (or equivalent) is desirable.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk .