Housing Assistant, Broxburn Housing Office/ Strathbrock Partnership Centre, 497.08 - WEL09666

West Lothian Council; Broxburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

A Scottish local council is seeking a Housing Assistant for a fixed term position. The candidate will be responsible for implementing housing management policies, assessing tenant needs, and providing support in sustaining tenancies. A Charter Level 2 or equivalent is required, along with experience in a customer-focused environment. This role emphasizes inclusivity and welcomes applicants from diverse backgrounds.

Benefits

Access to Pool Car Scheme

Qualifications

• Experience working in a frontline customer-focused environment.
• Ability to assist tenants with complex needs.
• Good working knowledge of housing management policies.

Responsibilities

• Implement all Housing Management policies and ensure compliance.
• Communicate effectively and provide assistance to tenants.
• Assess individual housing needs and offer guidance on options.

Skills

Communication skills

Assessment of housing needs

Ability to record and report accurately

Education

Chartered Institute of Housing Level 2 or equivalent

Job description

Overview

36 hours per week, 52.14 weeks per year, fixed term until 31 October 2026

The opportunity has arisen for a 1-year fixed term position within West Lothian Council, Housing, Customer & Building Services for a Housing Assistant who is dynamic, self-motivated and enthusiastic to join our team. We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.

Responsibilities

• You will be responsible and accountable for the implementation of all Housing Management policies and procedures and ensure compliance with current legislation, regulation and good practice.
• You should be able to communicate well at all levels and have a working knowledge of providing assistance to tenants and their families who have complex needs who are experiencing difficulties in sustaining their tenancy for a variety of reasons.
• Undertake an assessment of individual(s) housing need, providing advice and guidance on alternative housing options.
• Ability to record and report information accurately and concisely both verbally and in writing.

Qualifications / Experience

• Chartered Institute of Housing Level 2 or equivalent, and recent relevant experience of working in a frontline customer focused environment.

Additional information

• The successful candidate will have access to West Lothian Council's Pool Car Scheme in order to undertake approved business travel.