Housing Assistant

Pertemps; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A well-regarded organization is seeking a Housing Assistant to enhance their housing management team. The role emphasizes customer focus, ensuring effective support for residents in general needs and sheltered housing, with specific responsibilities encompassing a range of housing management functions.

Qualifications

• Experience in a housing association or council is essential.
• Ability to use ICT effectively for customer service.
• Understanding of Council policies on Equal Opportunity and Customer Care.

Responsibilities

• Provide high-quality support to tenancy management teams.
• Assist with housing management functions, including estate inspections and tenancy audits.
• Conduct home visits, meetings, and tenant introductions.

Skills

Customer Service

Housing Management

Communication Technology

Job description

Housing Assistant Job Purpose

My client is looking for a housing assistant To support the housing management team to deliver a customer focused, proactive and high quality neighbourhood management service to residents in general needs and sheltered housing.



Responsibilities

• Provide a high-quality support service to the tenancy management teams in all aspects of housing management.
• Assisting the tenancy management teams with a range of housing management functions including estate inspections, tenancy audits, progressing fire risk assessment recommendations, tenancy verification checks, ASB management, management of sheds, and maintaining EDMS for the team.
• Provide a customer focused reception service to all visitors, which ensures that the majority of a wide range of enquiries are resolved at the first point of contact, or if appropriate, residents are connected with other services and agencies.
• Attend home visits, meetings and events as required. Some of these may be outside of normal working hours.
• Give advice on tenancy change applications and ensure that the correct paperwork and supporting documentation is completed for assessment by the housing officer.
• Assist in the introduction of new tenants to their homes, conducting viewings, sign ups and new tenant where required.

Requirements

• Previous experience working in a housing association or council is a MUST
• Evidence of a clear understanding of customer services and an ability to demonstrate commitment to continuous improvement. Ability to use information and communications technology to maintain up to date information and retrieve information quickly and accurately to help customers.
• Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Customer Care and service delivery, and the ability to implement these policies in the workplace.

Contract

• Monday to Friday 9am to 5pm (IN OFFICE)
• An initial 3 month contact with the opportunity to extend
• PAYE VIA UMBRELLA

If you are interested in this Housing Assistant positionAPPLY NOW!or [e-mail]07759841645