Housing Assistant

Leeds City Council; Leeds; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

Join a forward-thinking local authority as a Housing Assistant, where you'll provide exceptional customer care and support housing management activities. This role is pivotal in ensuring efficient service delivery to residents in Leeds, contributing positively to the community. With a focus on teamwork and effective communication, you'll thrive in a supportive environment that values professional development and employee wellbeing. This position offers competitive salary and flexible working arrangements, making it an ideal opportunity for those passionate about making a difference in local communities.

Benefits

Competitive salary and annual leave

Membership of the West Yorkshire Pension Fund

Flexible and hybrid working arrangements

Career development and training opportunities

Staff benefits for wellbeing

Qualifications

• Experience in a customer-facing role is essential.
• Strong communication and teamwork skills are necessary.

Responsibilities

• Deliver high-quality housing management services.
• Support customer services and maintain accurate records.

Skills

Customer service experience

Teamwork ability

Effective communication skills

Numeracy and literacy skills

Understanding of customer care principles

Job description

Job title:

Housing Assistant

Salary:

B3 £25,584 - £27,269

Hours:

37

Contract:

Permanent & Temporary

Location:

Various locations

As a Housing Assistant, you’ll thrive on providing high quality customer care and making a difference for residents and communities of Leeds, supporting Housing Leeds’s ambition to be the best local authority housing provider in the UK.

Housing Leeds is part of Leeds City Council, managing 54,000 council homes across Leeds. Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About You

As a Housing Assistant, you will bring:

• Experience of working in a customer-facing environment
• A strong customer focus, putting customers at the heart of everything you do
• Effective and sensitive communication skills with customers and colleagues
• Ability to follow procedures and use systems to record and maintain information
• Teamwork skills to ensure task completion

About The Role

The Housing Assistant supports tenancy management activities, including managing customer contact and administering tenancy procedures. You will work as part of a team to ensure customer contact and administrative tasks are completed efficiently and to high standards.

What We Offer You

• Competitive salary and annual leave plus statutory holidays
• Membership of the West Yorkshire Pension Fund with generous employer contributions
• Flexible and hybrid working arrangements
• Career development and training opportunities
• Staff benefits to promote wellbeing and financial wellbeing

How To Apply

Apply online by completing the application form. Review our guidance and ensure all sections are completed before submission. For queries or informal discussions, contact Peter Wajdner at 01133785638 or [e-mail].

We are committed to safeguarding children, young people, and vulnerable adults. Leeds City Council values diversity and is ranked 70 on the Stonewall Equality Index 2024. We are an inclusive employer, Age friendly, Mindful, and Disability Confident.

All appointments are subject to a six-month probation. Employment is contingent on the right to work in the UK. Please ensure eligibility before applying.

Job Description

Job Purpose: To provide quality housing management services, contributing positively to the community environment.

Principal Responsibilities:

• Ensure delivery of high-quality, efficient services in liaison with managers
• Support internal and external customer services
• Work as part of a housing advisory team
• Prioritize work and maintain accurate records
• Assist with staff induction and stock monitoring
• Prepare correspondence, manage meetings, and handle visitor sign-in
• Provide excellent customer service in person and over the phone
• Use IT systems effectively for data management and reporting
• Attend meetings, take notes, and participate in training
• Comply with policies on safeguarding, health and safety, confidentiality, and data protection
• Gather service user feedback and facilitate referrals for housing support

Personal Specification - Essential

• Customer service experience
• Teamwork ability
• Effective communication skills
• Numeracy and literacy skills
• Understanding of customer care principles

Knowledge and Experience

• Experience in a customer-facing role
• Teamwork experience
• Awareness of housing issues and customer engagement (desirable)

Behavioral & Other Characteristics

• Commitment to council values and diversity
• Positive, flexible, and safety-conscious approach
• Willingness to learn and develop