Housing Assistant

CRA GROUP RECRUITMENT AND PAYROLL LTD; Kirkby-in-Ashfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local authority is looking for an office administrator on a 2-month contract to provide high-quality reception, clerical, and administrative services. Responsibilities include handling tenancy terminations, assisting customers in housing needs, and maintaining housing applications. Candidates should have experience in office environments and possess NVQ II in administration.

Qualifications

• Experience of working in an office/administration environment.
• General administration tasks including typing and answering the telephone.
• Knowledge of business processes in service delivery.

Responsibilities

• Provide a high-quality reception/clerical service.
• Handle termination of tenancies and customer inquiries.
• Maintain and assess Housing Register Applications.

Skills

Customer service

Clerical skills

Reception skills

Education

NVQ II in administration or equivalent

Tools

I.T. systems

Job description

Social network you want to login/join with:

2 months contract with a local authority

Job Purpose

• Provide an efficient and effective high-quality reception/clerical/administrative service while delivering high levels of customer services.
  

Key Duties/Accountabilities

• Action termination of tenancies including dealing with keys from outgoing tenants
  
• Register, update, assess, and maintain Housing Register Applications
  
• Assist with the annual review of the Housing Register, processing and replying to website messages, and dealing with change of circumstances requests
  
• Provide an initial advice service to customers in housing need and those with a related inquiry, establish needs, and signpost for further assistance as appropriate
  
• Assist with reception cover
  
• Input garage applications
  
• Deal with telephone and face-to-face inquiries
  

Essential Experience Required

• Experience of working in an office/administration environment is essential
  
• General administration tasks – typing, answering telephone as the first point of contact is essential
  
• Knowledge of business processes and I.T. systems used in the administration of front-line service delivery is essential
  
• An NVQ II in administration or equivalent or have equivalent relevant experience is essential
  

Additional Information

• Working hours: 37 hours per week
  
• It's an office-based role
  
• The closing date for this position is 27th June 2025
  

Requirements

Requirements

• Experience in office/administration environment
  
• NVQ II in administration or equivalent
  
• Knowledge of business processes and I.T. systems
  

Job Description
2 months contract with a local authority Job Purpose

• Provide an efficient and effective high-quality reception/clerical/administrative service while delivering high levels of customer services.
  

Key Duties/Accountabilities

• Action termination of tenancies including dealing with keys from outgoing tenants
  
• Register, update, assess, and maintain Housing Register Applications
  
• Assist with the annual review of the Housing Register, processing and replying to website messages, and dealing with change of circumstances requests
  
• Provide an initial advice service to customers in housing need and those with a related inquiry, establish needs, and signpost for further assistance as appropriate
  
• Assist with reception cover
  
• Input garage applications
  
• Deal with telephone and face-to-face inquiries
  

Essential Experience Required

• Experience of working in an office/administration environment is essential
  
• General administration tasks – typing, answering telephone as the first point of contact is essential
  
• Knowledge of business processes and I.T. systems used in the administration of front-line service delivery is essential
  

Essential Qualification Required

• An NVQ II in administration or equivalent or have equivalent relevant experience is essential
  

Additional Information

• Working hours: 37 hours per week
  
• It's an office-based role
  
• The closing date for this position is 27th June 2025
  

Requirements

Requirements

• Experience in office/administration environment
  
• NVQ II in administration or equivalent
  
• Knowledge of business processes and I.T. systems
  

Requirements
To provide an efficient and effective high quality reception/clerical/administrative service whilst delivering high levels of customer services.