Housing Assistant

Venn Group; Islington; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading charitable organization seeks a Housing Assistant for a temporary to permanent role in Islington. The successful candidate will provide crucial support to clients, ensuring they are prepared for independent living by delivering essential services and advice. This position offers a competitive hourly rate and the opportunity to make a meaningful impact in the community.

Qualifications

• Enhanced Adults DBS issued within the last year.
• Experience working with vulnerable adults.

Responsibilities

• Deliver a welcoming and efficient front-line service.
• Provide a customer-focused lettings service throughout tenancy stages.
• Uphold tenancy agreements and offer advice to tenants.

Skills

Customer-focused service

Communication

Conflict resolution

Welfare advice

Job description

Housing Assistant
An established charitable organisation is currently looking to recruit a Housing Assistant on a temporary to permanent contract. The main purpose of the role is to provide support and advice to clients to enable them to prepare for independent living.

*This role does not offer sponsorship*

Location: Islington
Duration: 3 months temporary to permanent
Hours: 35 hours - Monday to Friday 9-5
Salary: £15.50 per hour (PAYE inclusive of holiday)

Key responsibilities:
• Deliver a welcoming and efficient front-line service by carrying out reception duties, office administration, and key housing management functions—including accurate rent collection and record keeping
• Provide a responsive and customer-focused lettings service, supporting prospective and new tenants through every stage of the tenancy process
• Liaise effectively with tenants on housing management matters, ensuring prompt resolution of issues and maintaining positive tenant relationships
• Take timely and proportionate enforcement action to address anti-social behaviour, in line with the Association’s policies and procedures, promoting a safe and respectful community environment
• Uphold the terms of tenancy agreements by offering clear, accurate advice to tenants on their rights and responsibilities, and addressing any breaches with fairness and professionalism
• Offer practical welfare advice and guidance to residents, supporting them in maintaining benefit claims and signposting to relevant external services to ensure long-term stability and wellbeing

Additional Requirements:
• Enhanced Adults DBS issued within the last year
• Experience working with vulnerable adults