Housing Assistant

Schools’ Choice; Corby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public sector organization is looking for a Housing Assistant to provide support in customer-focused administrative tasks. This role involves managing property tenancies, coordinating tenant engagement, and delivering effective customer service. Candidates should possess strong organisational skills and experience in an office setting, ideally within Housing. Interested individuals should apply now to enhance their skills within a respected public sector organization.

Qualifications

• Experience working in an office environment, ideally within Housing.
• Ability to manage and prioritise own workload effectively.
• Skilled in collaboration and flexibility in approach.

Responsibilities

• Manage property tenancies and garage allocations.
• Provide effective customer service and maintain accurate files.
• Coordinate tenant involvement and engagement activities.

Skills

Clear communicator

Proactive customer focus

Organisational skills

Microsoft Office proficiency

Education

Relevant housing qualification (CIH Level 2 Diploma or equivalent)

Job description

Overview

Housing Assistant. Pay: £15.06 per hour, 37 hours per week, Mon-Fri. Location: 3x - Corby, NN17 4SW (office based); 1x - Kettering, NN16 8PP (office based). Length: 10 weeks. Opus People Solutions are recruiting on behalf of North Northamptonshire Council for an experienced Housing Assistant to join their Housing Services department to provide support with a range of customer focused administrative tasks.

Responsibilities

• Management of property tenancies and garage allocations lettings:
  • Arranging signups and viewings with applicants
  • Preparing and distributing documentation relating to garage licensees as well as the creation of new tenancies, voids tenancy changes, and mutual exchanges
  • Updating the Housing IT system with any changes to tenancies and lettings as they occur
  • Raising inspection requests and offers
• Management of accounts and rechargeable repairs:
  • Letter production, rent credit, adjustment and refund documents
  • Raising requisitions and processing invoices
  • Taking payments for accounts
• Tenant Involvement and Engagement activities:
  • Producing and organising the printing of materials, flyers and Agenda preparation
  • Taking and typing up meeting notes/minutes in support of the Tenant Engagement Officers/Tenant Advisory Panel
• Effective and inclusive customer service:
  • Providing advice, information or answers to queries that may arise at first point of contact
  • Maintaining accurate electronic and paper house files, case notes, letters and forms by filing, scanning and system updating
  • Monitoring and recording of all post and e-mail correspondence, directing to the appropriate officer

Requirements

• We are looking for a clear communicator with a proactive, customer focused attitude, with experience of working in an office environment, ideally within Housing and carrying out a range of administrative tasks, effectively managing and prioritising own workload.

Qualifications and Attributes

• The perfect candidate will:
  • Be a quick learner with strong organisational skills
  • Collaborate well with others and be flexible in their approach to meet the demands of the post and team, working flexibly where necessary
  • Be able to deal with confidential and sensitive information
  • Be proficient in Microsoft package (Word, Excel, PowerPoint and Outlook)
  • Understand and be able to comply with the Council\'s policies and procedures

Desirable

• Experience or knowledge of housing management practice and housing legislation
• Experience of working within a local authority housing department or registered social landlord or a similar role
• Hold or be studying for a relevant housing qualification (CIH Level 2 Diploma or equivalent), Membership of CIH

If you are looking for your next role, which will provide you with broad invaluable range of further skills and experience within a highly respected public sector organisation, don\'t hesitate to apply now!