Housing Assessment Officer

Seven Group Holdings Limited; Milton Keynes; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Flexible locum engagement

Job summary

Milton Keynes Council is seeking a Locum Housing Assessment Officer in Milton Keynes to support the Revenues and Benefits team. You will process Housing Benefit, Council Tax Reduction, and Discretionary Support applications and handle inquiries across housing and council tax matters.

The role requires knowledge of applicable legislation, strong organisational skills, and proficiency with MS 365. This locum position is full-time for an initial 3-month period with potential remuneration review.

Qualifications

• Experience assessing Housing Benefit and Council Tax Reduction claims.
• Knowledge of relevant legislation and procedures.
• Strong organisational skills and ability to manage workload in a busy environment.
• Proficiency with MS 365 tools and high computer literacy.
• Proven customer service experience and ability to perform financial calculations.

Responsibilities

• Process and manage Housing Benefit, Council Tax Reduction, and Discretionary Support applications, ensuring they are handled promptly and in line with legislation.
• Resolve inquiries from residents, landlords, and external agencies regarding housing and council tax matters.
• Advise clients on welfare assistance and direct them to appropriate agencies for additional support.
• Verify and update Council Tax account information ensuring accuracy and resolving discrepancies.
• Initiate actions for the recovery of overpayments, adhering to established procedures.
• Adapt to service needs, demonstrating flexibility in your approach.

Skills

Housing Benefit knowledge

Council Tax Reduction knowledge

Customer service

Financial calculations

Time/workload management

Education

GCSE English and Maths (A-C)

Tools

MS 365

Job description

Locum Housing Assessment Officer job in Milton Keynes UK earning £To be confirmed hourly. This is a full-time locum position for an initial period of 3 months. Join a forward-thinking team at Milton Keynes Council where your expertise can shine in a dynamic and supportive environment. As a Housing Assessment Officer, you will play a pivotal role in the Revenues and Benefits team, ensuring financial and housing support is managed effectively to help local residents. Perks and benefits: Working as a locum offers a diverse range of benefits, starting with the flexibility it brings. You get to choose opportunities that best suit your lifestyle and career goals. This role also provides the chance to work in a supportive and collaborative environment while gaining exposure to various cases, enhancing your professional growth. Additionally, enjoy competitive remuneration with the potential for it to be revised to meet your expectations. The role also allows you to make a significant impact on people's lives, a fulfilling experience you won't want to miss!

What you will do:

• Process and manage Housing Benefit, Council Tax Reduction, and Discretionary Support applications, ensuring they are handled promptly and in line with legislation.
• Resolve inquiries from residents, landlords, and external agencies regarding housing and council tax matters.
• Advise clients on welfare assistance and direct them to appropriate agencies for additional support.
• Verify and update Council Tax account information ensuring accuracy and resolving discrepancies.
• Initiate actions for the recovery of overpayments, adhering to established procedures.
• Adapt to service needs, demonstrating flexibility in your approach.
• GCSE English and Maths grade A-C or equivalent qualifications.
• Demonstrable experience in assessing Housing Benefit and Council Tax Reduction claims.
• In-depth knowledge of relevant legislation and procedures.
• Strong organisational skills and adept at managing your own workload in a busy environment.
• Proficient with MS 365 Tools and possess a high degree of computer literacy.
• Proven customer service skills and a talent for financial calculations.

Why Milton Keynes?

Milton Keynes offers an exceptional quality of life with its blend of urban and rural living. Enjoy vibrant cultural scenes, excellent shopping, dining, and recreation options, all within a welcoming community. With its commitment to improvement and innovation, Milton Keynes is a brilliant place for your career and personal growth-experience it for yourself! Join us and be part of something great.