Housing Apprentice

We Manage Jobs(WMJobs); Pershore; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking organization as a Housing Apprentice, where you'll support the Private Sector Housing Team and gain valuable experience in regulatory compliance. This role offers a chance to make a real difference in people's lives while working within a proactive and innovative team. You'll engage with customers, maintain records, and assist in various administrative tasks. With a focus on training and development, this apprenticeship will equip you with essential skills and knowledge in the housing sector. Embrace this opportunity to grow your career while contributing to the community.

Benefits

Excellent pension scheme

Generous annual leave

Training and development opportunities

Onsite nursery with staff discount

Discounted gym and swim memberships

Health and Wellbeing support

Cycle to Work scheme

Employee discounts with various companies

Qualifications

• Commitment to excellent customer service and Council's values.
• Ability to maintain accurate records and comply with GDPR.

Responsibilities

• Respond to customer enquiries via various channels.
• Assist in producing public information and undertake site visits.

Skills

Customer Service

Administrative Skills

Communication Skills

Record Keeping

Risk Assessment

Education

Level 4 Regulatory Compliance Officer qualification

Tools

Microsoft Office

Job description

Housing Apprenticeship

37 hours per week

Fixed Term Contract for up to 18 months

Working as part of the Housing Service, this rewarding role makes a real difference to people's lives. It also offers the opportunity to be part of a proactive and innovative team.

The Housing Apprentice will support the Private Sector Housing Team primarily within Wychavon and Malvern Hills Districts, as well as the wider Housing Team, including the Housing Options and Strategy Teams.

This apprenticeship includes studying towards a Level 4 Regulatory Compliance Officer qualification.

The post holder will be expected to:

• Respond to customer enquiries via telephone, mail, and electronically.
• Progress cases from application to final outcomes, collecting additional information as needed from various sources.
• Maintain accurate records of customer contacts and outcomes, ensuring compliance with GDPR.
• Support colleagues with administrative tasks, updating case notes and creating case files.
• Assist in producing information for the public, such as leaflets, website content, and social media posts.
• As training progresses, undertake risk assessments, investigations, report writing, and enforcement actions.
• Undertake site visits; a full driving license and use of a car are essential, with ability to travel throughout Wychavon and Malvern Hills districts.

We seek employees committed to delivering the Council's values of excellent customer service, openness, accountability, innovation, and fairness.

All employees should demonstrate the Council’s Leadership Behaviour Framework by inspiring, communicating, collaborating, empowering, and leading by example.

What we offer

We value our staff and offer a range of attractive benefits, including:

• Excellent pension scheme with employer contributions
• Generous annual leave with options to purchase additional leave
• Training and development opportunities
• Onsite nursery with 20% staff discount
• Discounted gym and swim memberships
• Health and Wellbeing support, including a free Employee Assistance scheme with counselling services
• Cycle to Work scheme
• Employee discounts with various companies, including EE and Kaarp

Our roles require some office presence with flexible working arrangements.

For more information or to discuss the role, please contact Rachael Tooth, Principal Housing Officer, at 01386 565511.

Closing date: Sunday, 18 May 2025

Interview date: Wednesday, 4 June 2025

Attached documents: Job Description, Employee Benefits