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Housing Apprentice

WMJobs

Pershore

On-site

GBP 18,000 - 22,000

Full time

30+ days ago

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Job summary

A leading company in the housing sector is seeking a Housing Apprentice to support the Private Sector Housing Team. This role offers the chance to gain valuable experience while studying towards a Level 4 qualification. The apprentice will engage with customers, manage cases, and assist in various administrative tasks, contributing to meaningful community support.

Benefits

Excellent pension scheme with employer contributions

Generous annual leave entitlement

Committed training programme

Onsite nursery with 20% staff discount

Discounted Gym and swim membership

Health and Wellbeing support

Cycle to Work scheme

Qualifications

Respond to customer enquiries via telephone, mail and electronically.
Support colleagues in the housing team with administrative work.

Responsibilities

Progress cases from application to final outcomes.
Keep excellent records of customer contacts and outcomes.
Undertake site visits and risk assessments.

Skills

Customer Service

Communication

Record Keeping

Education

Level 4 Regulatory Compliance Officer apprenticeship

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Malvern Hills and Wychavon District Councils,

Housing Apprenticeship

37 hours per week

Fixed Term Contract for up to 18 months

Working as part of the Housing Service, this incredibly rewarding role makes a real difference to peoples live. This role also provides the opportunity to be part of a proactive and innovative team.

The Housing Apprentice will play a key role in the support of the Private Sector Housing Team primarily within Wychavon and Malvern Hills Districts, as well as supporting the wider Housing Team, including the Housing Options and Strategy Teams.

This apprenticeship role includes studying towards a Level 4 Regulatory Compliance Officer apprenticeship qualification.

The post holder will be expected to:

Respond to customer enquiries via telephone, mail and electronically
Progress cases, from application to final outcomes, alongside the collection of any additional required information from a range of sources
Keep excellent records of customer contacts and outcomes while ensuring that information is recorded and shared within GDPR rules
Support colleagues in the housing team with administrative work, updating case notes and creating case files for Officers.
To help with the production of information available to the public such as leaflets, website information and social media posts.
As you move through your training qualification, you will be able to progress risk assessments, undertake investigations, write reports and undertake enforcement action.
You will be required to undertake site visits so flexibility, a full driving licence and use of a car is essential. You will also need to be able to travel throughout the Wychavon and Malvern Hills districts.

We look for all our employees to demonstrate commitment in delivering the Council's values of great customer service, openness and accountability, innovation and improvement and fairness and respect.

All employees are also responsible for championing and demonstrating the Council’s Leadership Behaviour Framework by inspiring, communicating, collaborating and empowering self and others and leading by example.

What We Can Offer

Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:

Excellent pension scheme with employer contributions
Generous annual leave entitlement with options to purchase additional annual leave
Committed training programme and development opportunities
Onsite nursery with 20% staff discount
Discounted Gym and swim membership
Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
Cycle to Work scheme
Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.

To discuss the post or for further information, please call Rachael Tooth, Principal Housing Officer on 01386 565511.

Closing date: Sunday 18 May 2025

Interview date: Wednesday 4 June 2025

Attached documents

Job Description

Employee Benefits

Seniority level

Seniority level
Internship

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Human Resources Services

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