Housing and Wellbeing Coordinator

Places for People; Gomshall; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Salary review yearly

Pension up to 7%

35 days annual leave

Healthcare cashback

2% bonus

Training and development

Discounts & offers

Job summary

Places for People in the United Kingdom seeks a resident services advisor to engage with residents, promote safe and independent living, and reduce isolation. You will advise on rent and service charges, assist with benefits claims, support customers with financial needs, and cooperate with the income recovery team to reduce arrears, while upholding safeguarding and trauma-informed practices.

We also emphasise an inclusive recruitment process and flexible working arrangements to support

Qualifications

• Experience in housing management or social care is preferred.
• Ability to communicate effectively with customers and colleagues.
• Good computer skills, MS Office (Word, Excel, PowerPoint).
• Knowledge of welfare benefits, rent and service charges is desirable.

Responsibilities

• Engage with residents to promote safe, independent living and reduce isolation.
• Provide advice on rent, service charges and benefits claims.
• Support customers with their financial needs and liaise with the income recovery team to reduce rent arrears.
• Complete compliance checks throughout the building.
• Demonstrate safeguarding and trauma-informed practices in daily duties.

Job description

You will take an active role to engage with residents to promote safe and secure independent living, ensuring an engaging vibrant environment to reduce isolation. Providing advice on rent and service charges, assisting with benefits claims and supporting customers with their financial needs. You will work with the internal Places for People income recovery team to reduce rent arrears. You will also be completing compliance checks throughout the building., As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

It is essential that you have experience/knowledge of housing management, social care and/or wellbeing of Retirement living services. You will possess good computer skills with knowledge of all Microsoft Office applications, including Word, Excel and PowerPoint.

Effective communication skills both written and verbal, with the ability to build great relationships with both customers and colleagues is required. It is important that you have a good mix of 'team player' attributes but also the ability to work effectively using your own initiative; as their will, be an element of lone working. You will also have an awareness of Health & Safety.

The ideal applicant will have experience of manging anti-social behaviour and challenging situations.

Commitment to Trauma Informed Practice

At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practising empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives.

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

Benefits

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package - 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs - up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.