Housing and Tenancy Support Worker

Supporting Futures Consulting Ltd; Nottingham; On-site; GBP 29,000; Full time

Job summary

An established industry player in the domestic abuse support sector is seeking a Housing & Tenancy Support Officer. This vital role involves empowering tenants to achieve independent living and navigate their housing challenges. You'll provide tailored support, facilitate essential referrals, and advocate for vulnerable individuals, ensuring their rights and safety are upheld. Join a dedicated team focused on making a significant impact in the community, where your skills in housing management and interpersonal communication will be highly valued. If you are passionate about supporting those in need and have the relevant qualifications, this opportunity is perfect for you.

Qualifications

• Professional qualification in property/housing management or relevant experience.
• Experience in supported housing and tenancy management is beneficial.

Responsibilities

• Provide support to tenants for independent living and crisis recovery.
• Liaise with landlords and manage tenancy agreements and disputes.

Skills

Supportive Communication

Problem-solving

Advocacy

Risk Assessment

Knowledge of Housing Policies

Education

Professional Qualification in Property/Housing Management

Relevant Experience

Tools

Microsoft Applications

Housing Management Systems

Job description

Role: Housing & Tenancy Support Officer

Location: Central Nottingham

Hours: Full Time

Salary: GBP28,340.00 pro rata

Start Date: As soon as possible

Duration: Permanent (will consider Temporary)

Our client, a specialist domestic abuse charity, is looking for a Housing & Tenancy Support Officer to join their team.

Key Responsibilities:

• Provide support to tenants to enable them to build capacity for independent living and recover from crisis.
• Provide a person-centred support service, undertake support plans at sign up for property considering safety and immediate needs.
• Facilitate appropriate signposting and specialist referrals for tenants to other support services.
• Visit individuals in their homes to identify any tenancy management issues or additional support needs.
• Meet and interview potential suppliers, making recommendations about supplier and contractor allocation with reference to best value.
• Liaise with landlords and be aware of the detail of tenancy and licence agreements.
• Deal with disputes between landlord/suppliers/responsibilities/costs/procedures, gathering evidence and following different organisations' complaint procedures.
• Risk assess pursuing complaints versus potential outcomes.
• Produce health and safety risk assessments and procedures for housing and property services (training can be provided) for each property as required.
• Adhere to Safeguarding Children and Adult policies, Health & Safety, and Equal Opportunities.
• Uphold the rights of women, children, and young people who have experienced domestic violence, advocating vigorously for them while offering protective strategies and appropriate safe services.

Requirements:

• Professional qualification in a relevant property/housing management discipline OR relevant experience.
• Experience of supported housing would be useful.
• Experience of work in General Needs housing/tenancy management, combined with a desire and aptitude for helping people to maintain independence.
• Knowledge and experience of working with local council housing authorities and housing benefit claims.
• Knowledge of housing, welfare, and policy relating to DVA.
• Ability to use Microsoft applications and housing management systems.
• An enhanced DBS clearance is required for this role.
• A full driver's licence and access to own vehicle.

Please let me know your thoughts.

I look forward to hearing from you.

Kindest regards,

Molly