Housing and Support Officer Date Listed: 2025-05-30 Expiry Date: 2025-06-30

YMCA West London; London; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading charity seeks a Housing Support team member to deliver exceptional services to residents in London. This diverse role includes reception duties, first aid, health and safety responsibilities, and ensuring a welcoming environment for all members. The organization values diversity and offers professional development opportunities alongside various employee benefits.

Benefits

Free gym access

Retail discounts

Well-being and counselling services

Flexible work locations

Career development opportunities

Family-friendly policies, including enhanced maternity pay

Life Assurance (permanent contracts only)

Qualifications

• Strong customer service focus.
• Ability to collaborate effectively.
• First aid training preferred.

Responsibilities

• Provide high-quality service to residents and visitors.
• Manage safety and security tasks including patrols and checks.
• Welcome new residents and address complaints.

Skills

Exceptional Customer Service

Teamwork

First Aid

Health and Safety

Job description

YMCA St Paul's Group is a charity that supports young people and communities throughout London by providing youth work, community services, health and wellbeing centres, and supported accommodation for those at risk of homelessness. The organisation has served the community for over 150 years, aiming to create thriving places for young people and flourishing communities.

About the role:

You will be a key member of the Housing and Support team, delivering exceptional housing and support services to residents. As often the first point of contact, you will handle inquiries, provide information, and offer comprehensive guidance. Your role will include reception duties, first aid, fire marshal responsibilities, health and safety, and welcoming new residents and Health & Wellbeing members.

Key Responsibilities:

• Exceptional Customer Service: Provide high-quality service to residents and visitors, creating a positive impact.
• Diverse Role: Manage reception tasks, calls, mail, repairs, payments, and ensure safety and security.
• Safety and Security: Act as first aider and fire marshal, perform patrols and safety checks.
• Welcoming and Supportive: Welcome residents, address complaints, handle reports of anti-social behaviour, and provide empathetic support.
• Teamwork: Collaborate with experienced housing advisors to deliver excellent service and make a difference.

What we offer:

We value diversity and inclusion, encouraging your authentic voice and participation in Employee Resource Groups. We support your personal and professional growth through training, qualifications, and development programs. Benefits include:

• Free gym access
• Retail discounts
• Well-being and counselling services
• Flexible work locations
• Career development opportunities
• Family-friendly policies, including enhanced maternity pay
• Life Assurance (permanent contracts only)