Housing and Neighbourhood Advisor x 2

Vitality In Action Foundation; Broxbourne; Hybrid; GBP 33,000 - 37,000; Full time

Job summary

An established industry player is seeking two dedicated Housing and Neighbourhood Advisors to join their team in Broxbourne. This full-time role involves tackling anti-social behaviour, managing housing processes, and ensuring community safety. The ideal candidates will possess strong customer service skills and the ability to work both independently and collaboratively. The organization is committed to making a positive impact on the housing crisis and offers a supportive work environment. If you are passionate about creating thriving neighbourhoods and providing excellent customer service, this opportunity is perfect for you.

Benefits

27 days’ holiday plus bank holidays

Buy and sell holiday scheme

Cross-organisational bonus scheme

Up to 12% pension contribution

Life assurance cover

Funded health cash plan

Subsidised private health insurance

Flexible working

Enhanced family leave

Car loans and cycle-to-work scheme

Qualifications

• Experience in customer service roles and strong communication skills are essential.
• Ability to work independently and collaboratively in a team.

Responsibilities

• Manage housing processes and tackle anti-social behaviour effectively.
• Prepare complex court documents and represent the organization in legal matters.

Skills

Customer Service Experience

Verbal Communication Skills

Written Communication Skills

Teamwork

IT Skills

Driving License

Job description

Housing and Neighbourhood Advisor x 2
Based in Broxbourne, Hertfordshire
1 x Permanent Contract
1 x 6-month FTC
Salary: £33,075 - £36,750

We have an exciting opportunity for two Housing and Neighbourhood Advisors to join us on a full-time basis, working 37 hours per week. One position is permanent and one is a six month fixed term position.

In this full-time role, you’ll take ownership of your area, tackling anti-social behaviour and tenancy matters with confidence and care. Collaborating with partners, customers, and colleagues, you’ll create safe, thriving neighbourhoods, while ensuring our customers receive the support they need. From managing housing processes end-to-end to preparing complex court documents and representing us in legal proceedings, you’ll bring expertise and dedication to every aspect of your work.

We’re looking for someone with…

1. Experience in a customer service or customer-facing role.
2. Verbal and written communication skills.
3. The ability to work independently and as part of a team.
4. A commitment to providing excellent customer service.
5. Good IT skills.
6. A full driving licence and access to a car.

We’re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

We enjoy a benefits package that offers something for everyone, including…

1. Salary of £33,075 - £36,750 per annum
2. 27 days’ holiday per year plus bank holidays
3. Buy and sell holiday scheme
4. Cross-organisational bonus scheme
5. Up to 12% pension contribution
6. Life assurance cover
7. Funded health cash plan or subsidised private health insurance
8. Flexible and hybrid working
9. Enhanced family leave
10. Range of special leave arrangements
11. Car loans, cycle-to-work, and electric lease car scheme

The closing date for this role is 26th January 2025.

We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.

Other organisations may call this role Neighbourhood Advisor, Housing Officer, Tenancy Advisor, Tenancy Officer, or Housing Advisor.

All our vacancies are open to flexible working arrangements, something we are really proud of. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+, and people under age 30.

So, if you want to become a Housing and Neighbourhood Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.