Housing and Customer Service Coordinator

Housing Group; England; On-site; GBP 13,000; Part time

Job summary

A leading housing organization in the UK is seeking a Housing Coordinator to join its Staffordshire team. This role involves delivering high-quality housing management services for older people, providing customer support, and ensuring safety and wellbeing. The ideal candidate will have knowledge of housing legislation and a strong commitment to customer service. A flexible working pattern is available, with a salary of £13,000 for a 17.5-hour week and excellent benefits.

Benefits

25 days annual leave

Contributory pension plan

Healthcare cash plan

Discounts on major retailers

Qualifications

• Some knowledge of housing management legislation and principles.
• Experience delivering customer service ideally to older people.
• Ability to build positive relationships with a diverse range of people.
• Ability to travel easily between sites as needed.

Responsibilities

• Letting properties from enquiry to moving customers in.
• Regular checks for safety and wellbeing of customers.
• Supportive housing management and tenancy enforcement.
• Engage with residents at meetings and listen to feedback.
• Deliver high standard customer service to older people.

Skills

Knowledge of housing management legislation

Exemplary customer service

Relationship building

Flexibility and adaptability

Communication skills

Job description

Overview

This is an exciting opportunity for a front-line Housing Coordinator to join our Staffordshire regional Older Peoples Service team, based at Washington Close Sheltered Scheme in Biddulph, Staffordshire and supporting the rest of the region as required, to deliver a high quality, customer focused and proactive housing management service that meets the needs and requirements of older people. You will often be a first point of contact for our customers, other internal teams and stakeholders, for specialist advice and assistance on a wide range of housing management related queries or issues and will be passionate about ensuring that customers can enjoy a safe, comfortable environment in their homes and continue to live as independently as possible.

Working pattern

Based at our Washington Close Sheltered Living Scheme, in Biddulph, Staffordshire, you will ideally work Monday to Friday 3.5 hours per day. We can be flexible with hours to suit you, as long as they can be structured to provide consistency to our residents.

Responsibilities

• Letting properties, from enquiry through to customers moving into their new home.
• Regular checks to ensure the safety, wellbeing and safeguarding of our customers.
• Effective and supportive housing management throughout the tenancy including, when needed, tenancy enforcement and investigating low level anti-social behaviour through to resolution.
• Maintaining a positive climate for resident engagement, including supporting and leading at customer meetings, housing surgeries and listening and responding to all feedback, whether positive or negative in line with our customer values and business priorities.
• Support with first contact responsibilities and delivering a high standard of customer service to older people.

Qualifications and experience

• Some knowledge of housing management legislation and housing/tenancy management principles
• Experience of delivering exemplary customer service ideally to older people
• Ability to build positive relationships with a diverse range of people
• Ability to travel easily between sites where needed and a flexible, proactive approach

Preferred qualities

• A flexible and collaborative team player with the ability to create a positive environment and listen to customers, putting them first
• Able to effectively engage with internal and external stakeholders and key partners
• Resilient and adaptable, able to prioritise a busy and reactive workload
• A great communicator, written and verbal, with excellent attention to detail

About the role fit

This role is really suited to someone who likes to positively engage with a diverse range of people to get things right first time and produce excellent results for customers, colleagues and the wider community.

About the employer and benefits

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we reinvest in our properties and tailor our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We are an employer of choice, with a strong employee endorsement.

Salary and benefits: £13,000 for a 17.5-hour week, plus 25 days annual leave (pro-rata for part time), Bank Holidays (holidays increase with time served). We offer a comprehensive benefits package including a contributory pension (matching up to 8%), an advanced level Healthcare cash plan (Medicash) with health and wellbeing benefits, and an attractive discounts scheme with cinema, gym memberships and major retailers.