Housing and Community Officer

TN United Kingdom; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Housing and Community Officer to enhance community well-being in Liverpool. This role is pivotal in assisting residents with housing needs, managing tenancy matters, and contributing to community regeneration efforts. You will provide essential advice on tenancy issues, support tenants in sustaining their tenancies, and ensure compliance with housing policies. If you are passionate about making a positive impact and possess strong communication and organizational skills, this opportunity is perfect for you.

Qualifications

• Experience in a housing management role is advantageous.
• Strong planning and organizational skills are essential.

Responsibilities

• Provide advice on tenancy matters and support tenants with needs.
• Conduct estate inspections and monitor repairs to improve the environment.

Skills

Communication Skills

Organizational Skills

Customer Service

Knowledge of Tenancy Law

Job description

Housing and Community Officer, Liverpool

Client: Service Care Solutions

Location: Liverpool, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 41a6cf309ce2

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description

Join our client as a Housing and Community Officer and play a crucial role in shaping a thriving community. This position offers you the opportunity to make a real difference to residents' lives by supporting housing needs, managing tenancy matters, and contributing to neighbourhood well-being. Your work will directly influence housing services, from managing rent and benefits to working on community regeneration projects.

Key Duties and Responsibilities

• Provide advice on tenancy matters, welfare benefits, and rehousing requests.
• Assist tenants with support needs to help them sustain their tenancies.
• Support the Property Services Manager with void turnaround targets and the lettings process.
• Assess housing applicants and manage allocations in line with the Lettings Policy.
• Ensure tenancy terminations and new lettings comply with policy and targets.
• Work to resolve tenant disputes and enforce tenancy conditions in collaboration with the Housing Management team.
• Assist with legal action to enforce tenancy conditions when necessary.
• Conduct estate inspections, monitor repairs, and liaise with colleagues to improve the environment.
• Promote tenant engagement in service delivery and decision-making.
• Attend internal and external meetings as needed.

Qualifications and Experience

• Experience in a housing management role or knowledge of tenancy law is advantageous but not essential.
• Strong planning and organisational skills.
• Excellent communication and customer service experience, with a proven ability to work effectively with the public.
• Enthusiasm, drive, and a genuine passion for making a positive impact on the community.