Housing Allocations Officer

Talent Dice Ltd; Addlestone; On-site; GBP 30,000 - 35,000; Full time

Job summary

A local council is seeking a Housing Allocations Officer to assess housing register applications, support applicants throughout the process, and provide exceptional customer service. Candidates must possess excellent communication skills and a full driving license for business use. This role is part of a supportive team dedicated to delivering high-quality housing solutions.

Qualifications

• MUST HOLD A FULL DRIVING LICENCE AND HAVE ACCESS TO A VEHICLE FOR BUSINESS USE.
• Excellent verbal and written communication skills are essential.
• Strong organisational skills with the ability to prioritise effectively.

Responsibilities

• Assess housing register applications in line with the Council's Housing Allocations Scheme.
• Make decisions on applications and notify applicants in writing.
• Advertise available accommodation on the Council's choice-based lettings scheme.
• Allocate and nominate applicants for suitable offers of accommodation.
• Accompany applicants on viewings of offers of accommodation and carry out home visits.
• Liaise with other Council departments to ensure applications are verified.
• Draft standard letters and email templates, and information for the public.
• Provide advice and assistance as part of the Housing Solutions Team.

Skills

Customer service skills

Verbal communication

Written communication

Organisational skills

Team collaboration

Job description

As the Housing Allocations Officer, you will:

• Assess housing register applications in line with the Council's Housing Allocations Scheme
• Make decisions on applications and notify the applicant in writing
• Advertise available accommodation on the Council's choice-based lettings scheme
• Allocate and nominate applicants for suitable offers of accommodation in line with the Council's Housing Allocations Scheme
• Accompany applicants on viewings of offers of Council owned accommodation
• Carry out home visits
• Liaise with other Council departments to ensure applications are correctly verified
• Draft written materials such as standard letter and email templates, checklist forms and information offered to the public in paper or electronic format
• Provide a full housing solutions service, offering advice and assistance as part of the wider Housing Solutions Team
• MUST HOLD A FULL DRIVING LICENCE AND HAVE ACCESS TO A VEHICLE FOR BUSINESS USE

About you

• You will be joining a supportive, friendly team and will report directly to the Housing Allocations Team Leader.
• We are looking for a capable and ambitious individual to join our team who can provide excellent customer service to support us in continuing to deliver a first-class housing service.
• We are looking for exceptional candidates with a range of skills including:
• Ability to communicate well both verbally and in writing
• Innovative and driven to deliver excellent customer service
• Strong team player • Good organisational skills and ability to prioritise workload