Housing Advice Officer

i-Jobs; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Housing Advice Officer to work within a local authority in the UK. You will manage caseloads, provide housing advice, and engage with vulnerable individuals regarding their housing needs. Ideal candidates will have direct experience in a Homelessness team and strong customer service skills. A full-time position with a pay rate of GBP 15.84 per hour is offered.

Qualifications

• Direct work experience in a local authority setting within a Homelessness team.
• Experience with Homelessness legislation and case management.
• Proficient in record-keeping and data entry.

Responsibilities

• Manage caseloads and make enquiries into individuals' housing needs.
• Provide advice and assistance on housing matters.
• Review individuals' housing needs and make decisions on homelessness status.

Skills

Customer service skills

Case management experience

Understanding of Homelessness legislation

Record-keeping proficiency

Tools

CIVICA Abritas system

Job description

Housing Advice Officer

Location: Ty Penallta, Penallta House, Tredomen Business Park, CF82 7PG
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon Fri, 09 00, 37 Hours per week
Pay Rate: GBP 15.84 per hour
Job Ref: OR10369

Responsibilities

• Work directly within a local authority setting, specifically in a Homelessness team.
• Manage caseloads and make enquiries into individuals' housing needs.
• Provide advice and assistance on housing matters.
• Make legal decisions regarding homelessness and refer individuals to support services.
• Engage in difficult conversations with clients as necessary.
• Utilize access to grant funding to alleviate housing needs.
• Work to deadlines and prioritize tasks effectively.
• Answer calls and provide advice and assistance to those seeking help.
• Review individuals' housing needs and make decisions on homelessness status.
• Maintain all record-keeping and data entry in line with requirements.
• Maximize housing options to successfully discharge duties.
• Make referrals to the emergency housing team and monitor these placements.

Person Specification

• Direct work experience in a local authority setting within a Homelessness team.
• Experience with Homelessness legislation and case management.
• Excellent customer service skills.
• Proficient in record-keeping and data entry.
• Understanding of the CIVICA Abritas system is advantageous but not essential.
• Knowledge and understanding of Renting Homes legislation.
• Ability to work from the office five days a week.

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