Housing Advice Officer

South & East Lincolnshire Councils Partnership; Horncastle; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading council partnership as a Housing Advice Officer, where you will play a pivotal role in preventing homelessness and offering crucial housing advice. This fast-paced position requires a compassionate individual with strong public engagement skills and the ability to advise on various housing issues. Enjoy excellent benefits and the opportunity for career progression within a supportive team environment.

Benefits

Local Government Pension Scheme

Generous annual leave scheme

Employee Assistance Programme

Employee Benefits Platform

Cycle to work scheme

Flexible Working Policy

Agile Working Policy

Long service recognition

Career progression opportunities

Qualifications

• Experience in housing advice or homelessness is desirable.
• Track record of public engagement.
• Ability to perform under emotional stress.

Responsibilities

• Provide comprehensive housing advice and support.
• Act as the first point of contact for housing queries.
• Recognize risks of homelessness and act accordingly.

Skills

Communication

Numeracy

Presentation

Calmness under pressure

Tools

Microsoft Office

Job description

Do you want to help prevent homelessness and make a difference to peoples lives?

Do you want to help provide high quality housing advice to individuals in order to assist them resolve various housing issues?

We have a rewarding opportunity for a Housing Advice Officer to join us here at East Lindsey District Council.

You will assist in the provision of a comprehensive service in respect of Housing Advice, Homelessness Prevention, Housing Register and Housing options.

The role will involve being the first point of contact for all housing and homelessness queries and referralswith a focus on homelessness prevention.

You will give general housing advice on a range of housing issues that applicants may face with the ability to recognise when someone may be at risk of homelessness.

The Housing Hubis a small tight-knit team with supportive and experienced Officers who take pride in delivering a good service. Thisrole is busy and fast-paced and therefore the ability to be able to work under pressure is key.

What we need from you:

• A successful track record of working with members of the public and multi-agency working

• Ability to remain calm when dealing with people in emotional and stressful situations and good written, numeracy, communication and presentation skills

• Previous experience using the Microsoft packages

Previous experience within a relevant housing field such as Housing Advice, Housing Register, Housing Support or Homelessness is desirable but not essential as transferable skills will be taken into account and all training will be provided.

If you have a passion for supporting people and are energetic, motivated, decisive and compassionate and you would like the opportunity to make a positive difference to the people we support then we want to hear from you!

This position is a shared role within the South and East Lincolnshire Councils Partnership (SELCP) and forms part of the S113 agreement between the participating partnership Councils in accordance with the Memorandum of Agreement 1stOctober 2021.

BENEFITS:We offer excellent terms and conditions of employment including:

• Local Government Pension Scheme, 23.8% employer contribution
• Generous annual leave scheme +option to buy more
• Employee Assistance Programme
• Employee Benefits Platform including retail, holiday, and leisure discounts
• Cycle to work scheme*
• Flu Jabs
• Free Eye Test voucher
• Flexible Working Policy
• Agile Working Policy*
• Car Mileage reimbursement*
• Long service recognition
• Excellent career progression and training opportunities

*Certain restrictions may apply

We also offer a wide range of family friendly policies designed to enable you to balance your work and home life, manage your personal responsibilities and support you in times of difficulty.

ABOUT US:Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.

Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.

If you are interested in having a confidential conversation about the role, please contact Sarah Kirkon 01507 613581.

The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly.Find out more about our Equal opportunities on our website

The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.