Housing Advice & Homeless Prevention Officer

TN United Kingdom; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Housing Advice & Homeless Prevention Officer to join their dynamic team in North London. This role is crucial in providing proactive housing options advice and preventing homelessness for individuals in need. You will be at the forefront of housing reception, assisting clients with housing-related issues and ensuring compliance with statutory requirements. If you thrive in a fast-paced environment and are passionate about making a difference in the community, this opportunity is perfect for you. Join a supportive team and contribute to meaningful change in people's lives.

Qualifications

• Proven experience in a busy, pressurized call or contact center.
• Ability to communicate professionally and clearly by telephone.

Responsibilities

• Deliver housing options advice and prevent homelessness.
• Work with individuals to access a range of housing options.

Skills

Communication Skills

Problem Solving

Customer Service

Knowledge of Housing Options

Education

Experience in Housing Advice

Experience in Call/Contact Centre

Job description

Social network you want to login/join with:

Housing Advice & Homeless Prevention Officer, London

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Client:

Vox Network Consultants

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a550f30c8da5

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Housing Advice & Homeless Prevention Officer
North London
£27.38 an hour umbrella

My client is recruiting for a Housing Advice & Homeless Prevention Officer based within the local Authority in North London and the surrounding area.

Closing date 23/04/25

Responsibilities

• The post-holder will be responsible for proactively delivering housing options advice, including security of tenure, low-cost home ownership, preventing homelessness, investigating householder circumstances, and undertaking statutory assessments to determine the best options and resources available on a case-by-case basis.
• To be part of the busy Housing Team at the front door of Housing reception providing a proactive service, giving advice and assistance to anyone with housing-related problems in accordance with current legislation and guidance, and identifying those who are already homeless or at risk of becoming homeless within 56 days.
• The post holder will ensure statutory requirements are met and local team targets are delivered through early intervention and tracking of all cases.
• Having knowledge of housing options, move-on, and homeless prevention, to work with individuals supporting and directing clients to access a broad range of housing options and, where appropriate, making relevant onward referrals and signposting to other services.

Requirements

• Proven experience of working in a busy, pressurized environment of a call or contact centre of at least a year.
• Willingness to work on a rota system covering business hours 8am to 6pm.
• Proven ability to deal with complex enquiries/issues and more demanding customers.
• Proven ability to communicate professionally and clearly by telephone in a variety of circumstances and with a variety of customers.

Contract

• Initial 3 to 6 month ongoing contract with the opportunity to extend.
• PAYE via Umbrella.
• Monday to Friday, 9am to 5pm.
• This position will require a minimum of 3 days onsite.

As the role is Local Authority based, candidates will be asked to complete onboarding & compliance checks including DBS & online training modules prior to starting.

For immediate consideration, please apply.