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Housing Administration Assistant

FAMILY HOUSING ASSOCIATION (BIRKENHEAD AND WIRRAL)LIMITED

Liverpool

On-site

GBP 23,000

Full time

19 days ago

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An established charity is seeking a Housing Administration Assistant to join their dedicated team in Birkenhead. This role involves delivering exceptional customer service and supporting tenants in their housing needs. The successful candidate will play a vital role in enhancing the quality of life for residents by fostering strong relationships with colleagues, contractors, and the local community. With a focus on teamwork and communication, this position offers a chance to make a meaningful impact in the lives of those in need. Enjoy a supportive work environment with opportunities for professional development and a commitment to employee welfare.

Annual Leave of 23 days

Pension Scheme with 10% employer contribution

Flexitime

Car user allowance of £1,200pa (potential)

Strong customer service skills with a friendly demeanor.
Exceptional communication and teamwork abilities.

Provide first-class customer service and support to tenants.
Build strong relationships with tenants, colleagues, and contractors.

Customer Service

Communication Skills

Teamwork

HOUSING ADMINISTRATION ASSISTANT

5 DAYS PER WEEK, MON – FRI, 9.00am to 5.00pm

Salary £22,500*

CLOSING DATE FOR APPLICATIONS: 8am – Monday 14th April 2025

INTERVIEWS HELD: Wednesday 23rd April 2025

Family Housing Association is a charity that provides 401 homes in Birkenhead, Wallasey and Port Sunlight, to people in housing need. We pride ourselves in providing professional, caring and supportive services to our tenants.

We are looking to recruit a new Housing Administration Assistant to join our small team based in our office in Birkenhead. This is an office-based post, reporting to the Operations Manager. The successful candidate will work closely with our existing staff in a wide-ranging administrative role.

The Housing Administration Assistant will:

Provide first-class customer service with a friendly and professional manner.
Strive to improve the quality of life of tenants by providing the best possible services.
Be an excellent team worker with exceptional communication skills.
Build strong relationships with tenants, colleagues, contractors, and the local community.
Travel independently around Wirral.

This is considered a permanent position, subject to a twelve-month probationary period. Annual Leave entitlement is 23 days initially, increasing annually by 1 day per annum up to a maximum of 28 days. Working hours are Monday to Friday, 9am to 5pm (35 hours). Flexitime is available. Family Housing Association is a member of the Social Housing Pension Scheme and the successful applicant will be enrolled into a Defined Contribution Pension Scheme where Family Housing Association contributes equivalent of 10% of the employee’s salary and the employee makes a pension contribution of their choice.

For more information, please download the application pack from our website at www.familyha.org and if you wish to apply, complete and return the application form.

The closing date for applications is 8am on Monday 14th April 2025.

Applications preferred by e-mail to admin@familyha.org, although postal applications received before the deadline will be accepted.

*a car user allowance of £1,200pa may also be payable in the longer term.

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