Housekeeping Training and Support Co-Ordinator

NHS; Stevenage; On-site; GBP 25,000 - 35,000; Full time

Job summary

The NHS is seeking a Housekeeping Training and Support Co-Ordinator to ensure that ward housekeepers are well-trained in food safety standards. This role involves developing training programs, maintaining standards, and supporting service delivery improvements. The successful candidate will possess strong communication skills and prior supervisory experience in hospitality.

Benefits

Flexible working patterns

Commitment to employee work-life balance

Qualifications

• Good standard of general education.
• Previous customer service and hospitality experience at supervisory level.
• Health and Safety/Risk Assessment training or willingness to train.

Responsibilities

• Monitor national standards and develop training programs.
• Ensure food safety and service delivery standards.
• Maintain training records and support policy development.

Skills

Communication

Teamwork

Organisation

Initiative

Education

General education standard

Tools

Microsoft Office

Job description

Go back East and North Hertfordshire Teaching NHS Trust

Housekeeping Training and Support Co-Ordinator

The closing date is 11 July 2025

We are recruiting for a Housekeeping Training and Support Co-Ordinator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This position is responsible for ensuring that ward housekeepers and ward staff are equipped with the knowledge and skills necessary to meet food safety standards.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The post holder will be responsible for monitoring national standards, highlighting corrective action as necessary and developing an effective routine, identifying opportunities to improve service delivery.

You will ensure the agreed standards of food service are being achieved and maintained.

Within your role, you will provide support for the development of a clear and precise training programme, which is regularly reviewed and updated and deliver this training to provide a safe, high quality and efficient food service to patients.

You will also ensure up-to-date training records are maintained and all training evidenced.

You will support with the development of policies and procedures affecting the hospitality service as necessary.

Additionally, you will participate in internal and external audits and assessment of our standards of practice relating to the hospitality service.

About us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Job specific

• oGood standard of general education
• oPrevious Customer Service experience
• oPrevious Hospitality experience at supervisory/team leader level
• oGeneral administration procedures
• oHealth and Safety / Risk Assessment training or willingness to undertake
• oFood Safety qualification at level 3 or willingness to undertake
• competent in Microsoft Office and ability to use email, internet etc
• Ability to train others
• oArranging office systems such as filing, record keeping
• oGood organisational skills oAbility to deal with non-routine situations and queries oAbility to use initiative oGood verbal communication skills oAbility to train others oConfident to give advice to housekeeping staff and able to deal calmly and effectively with complaints oAbility to work effectively with others, working towards to common goal of the team oAbility to liaise with ward staff on daily tasks
• oExcellent communications skills to enable effective communications at all levels
• oAbility to multi-task
• o adaptable to change
• oAbility to deal with non-routine situations and queries
• oAbility to liaise with ward staff on daily tasks
• oAbility to use initiative
• oGood verbal communication skills o
• oAbility to work effectively with others, working towards to common goal of the team
• Confident to give advice to housekeeping staff and able to deal calmly and effectively with complaints

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East and North Hertfordshire Teaching NHS Trust