Housekeeping Team Member - Oxford

LGH - Holiday Inn; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent hotel chain in Oxford is seeking a Housekeeping Team Member to maintain cleanliness and provide excellent service. The ideal candidate has previous housekeeping experience, attention to detail, and a positive attitude. Responsibilities include cleaning guest rooms and public areas and ensuring high cleaning standards. This role offers opportunities for growth and an environment where your efforts directly impact guest satisfaction. Employee benefits include discounts and health support programs.

Benefits

Employee discounts on hotel rates

Access to IHG employee room benefit program

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Free meals on duty

Free parking

Qualifications

• Previous experience in a similar role with attention to detail in housekeeping.
• Ability to provide exceptional customer service.
• Reliable, punctual, and able to work collaboratively with others.
• Excellent time management skills and able to prioritize tasks.
• Physically fit to handle job demands.
• Good communication skills to coordinate with other departments.
• Positive attitude and willingness to learn.
• Familiar with health and safety regulations.
• Good eye for detail to spot areas needing attention.

Responsibilities

• Clean and maintain guest rooms and public areas.
• Deliver exceptional service levels to guests.
• Adhere to cleaning standards and report damages.
• Organize equipment in designated storerooms.

Skills

Attention to Detail

Customer Service

Time Management

Team Player

Communication Skills

Job description

Overview

Are you ready to be the unsung hero of our hotel, ensuring every corner shines and every guest feels at home? As a Housekeeping Team Member, you'll be the heart and soul of our establishment, transforming spaces into pristine, welcoming havens.

What You'll Do

• Create Comfort: Clean and maintain guest rooms, public areas, linen rooms, and cupboards, ensuring every space is spotless and inviting.
• Exceed Expectations: Deliver exceptional service levels, making sure our guests experience nothing but the best.
• Attention to Detail: Adhere to our high cleaning standards and presentation guidelines for all room categories. Promptly report any damages or breakages to keep everything in top-notch condition.
• Organize with Ease: Return all equipment to their designated storerooms at the end of each day, keeping your work areas tidy and efficient.

Why You\'ll Love It

• Be a Part of Something Special: Join a team that values your hard work and dedication.
• Make a Difference: Your efforts will directly impact our guests\' experiences, making their stay memorable.
• Grow with Us: Opportunities for personal and professional development in a supportive environment.

Qualifications

• Has previous experience in a similar role and understands the importance of attention to detail in housekeeping.
• Is passionate about providing exceptional customer service and takes pride in delivering clean and well-maintained guest rooms and public areas.
• Is a team player who is reliable, punctual and able to work collaboratively with others.
• Possesses excellent time management skills and is able to prioritize tasks effectively to ensure all areas are cleaned to a high standard within the allocated time frame.
• Is physically fit and able to carry out the physical demands of the job, including lifting and moving heavy objects, standing for extended periods of time, and working in a fast-paced environment.
• Has good communication skills and is able to work effectively with other departments to ensure the smooth running of the hotel.
• Has a positive attitude and a willingness to learn and develop new skills.
• Is familiar with health and safety regulations and has a good understanding of the proper use of cleaning equipment and chemicals.
• Has a good eye for detail and is able to spot areas that require extra attention, such as stains or damaged items.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking