Housekeeping Team Member

The Hope & Anchor Ltd; Hereford; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Share of Tips

Free On-Site Parking

Wagestream Access

Growth Opportunities

A Supportive Team

Job summary

The Hope & Anchor Ltd is seeking a Housekeeper to join our friendly team in Ross-On-Wye. You’ll maintain guest rooms, public areas, and shared spaces to a high standard, ensuring a welcoming atmosphere for every guest from arrival onward.

Shifts are planned around mornings. You’ll be part of a supportive team, with tips sharing, on-site parking, Wagestream access, and opportunities for growth within the venue.

Qualifications

• Attention to detail and high standards.
• Friendly and approachable demeanor.
• Reliable and hardworking with initiative.
• Team-focused and collaborative.

Responsibilities

• Guest Room Cleaning: Refreshing and preparing our hotel rooms to a high standard.
• Public Area Cleaning: Clean pub, restaurant and guest areas.
• Attention to Detail: Ensure spaces are well presented.
• Team Support: Work with the wider team to ensure readiness for service and guest experience.

Skills

Pride in Your Work

Friendly and Approachable

Reliable and Hardworking

Team Player

Job description

Are you passionate about creating welcoming spaces and delivering great guest experiences? Do you take pride in your work and enjoy keeping beautiful environments spotless and inviting?

The Hope & Anchor is looking for a dedicated Housekeeper to join our friendly team. You’ll play an important role in ensuring our pub, restaurant and guest accommodation are always presented to the highest standards, helping every guest feel comfortable from the moment they arrive.

About the Role

As a Housekeeper, you’ll help keep the Hope & Anchor looking its best every day. From preparing our guest rooms to maintaining the cleanliness of our public spaces, your work will help create the warm and welcoming atmosphere our guests love. Shifts will be based around mornings.

Key Responsibilities

• Guest Room Cleaning Refreshing and preparing our hotel rooms to a high standard, ensuring every guest enjoys a comfortable and relaxing stay.
• Public Area Cleaning Maintaining the cleanliness and presentation of the pub, restaurant, and shared guest areas.
• Attention to Detail Making sure every space is well presented, from bedrooms and bathrooms to corridors and guest facilities.
• Team Support Working closely with the wider team to ensure the venue is ready for service and that guests receive a great experience throughout their visit.

About You

• Pride in Your Work You have great attention to detail and enjoy maintaining high standards.
• Friendly and Approachable You help create a welcoming atmosphere for guests and work well with colleagues.
• Reliable and Hardworking You are dependable, organised, and take initiative when needed.
• Team Player You enjoy being part of a supportive team environment.

What We Offer

• A Supportive Team Join a positive and collaborative work environment where everyone’s contribution matters.
• Share of Tips Receive a share of tips to recognise your hard work.
• Free On-Site Parking Convenient parking for all team members.
• Wagestream Access Access your wages on your terms through the Wagestream platform.
• Growth Opportunities We support career development and progression within our team.

If you take pride in creating clean, welcoming spaces and enjoy being part of a friendly hospitality team, we’d love to hear from you.

The Hope & Anchor is a beautiful riverside pub, restaurant & inn nestled in the heart of Ross-On-Wye with multiple dining options for customers including a traditional pub bar and a modern cocktail bar, two restaurants, a riverside hut serving those on the go, and a spacious garden with outdoor seating including a Bandstand and all-weather tent area, both of which can house entertainment. We also have 12 beautiful recently refurbished riverside en-suite rooms available, with breakfast included and served in the pub. Having joined the Country House Weddings portfolio in 2020, we are backed by over 30 years of experience when it comes to catering, customer service, and event planning and management. Giving our customers the peace of mind that they will be well looked after during their time with us.