Housekeeping Team Leader - WildLand Sutherland

WildLand Limited; Lairg; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une opportunité passionnante pour superviser l'équipe de ménage dans un cadre pittoresque en Écosse. Vous contribuerez à garantir une expérience client exceptionnelle tout en travaillant au sein d'une équipe soudée, soutenant ainsi les valeurs de WildLand. Le poste offre flexibilité et opportunité de développement dans un environnement dynamique.

Benefits

Environnement de travail agréable

Salaire compétitif

Avantages divers

Qualifications

• Expérience avérée en gestion d'équipe.
• Expérience de ménage dans un environnement de haute qualité.

Responsibilities

• Superviser l'équipe de ménage pour maintenir la qualité du service.
• Assurer l'alignement avec les standards de santé et sécurité.
• Identifier des opportunités pour améliorer l'expérience client.

Skills

Compétences en communication

Compétences interpersonnelles

Travail d'équipe

Job description

One Wild Team

“In nature, nothing stands alone. The whole supports the parts, and at the same time, the parts support the whole. And they do so effortlessly."

Team: Housekeeping

Reporting Line: Sutherland Operations Manager

Direct Reports: Housekeeping team

Key Relationship:Housekeeping Standards and Procurement Manager

Location:Working across multiple WildLand sites in the wild north of Sutherland, Scotland

Hours: 40 hours per week; permanent; full time or part time; flexible working available

Salary & benefits:Competitive salary, benefits and a great place to work

The Role

Your role is to supervise the Housekeeping Team to ensure the consistent delivery of the highest quality of Guest Experience. You will be responsible for organising the daily housekeeping operations effectively and efficiently. You and your Team will demonstrate our values and align with our Purpose, Vision and Brand, as well as the behaviours of One Wildland Team and One Wild Way.

Key Responsibilities

1. Be a role model of WildLand Leadership and Team work.
2. Supervise your Team to consistent high performance.
3. Align you and your Team with our People Ethos and Health & Safety requirements.
4. Ensure alignment to the operating and training standards and procurement protocols set by theHousekeeping Standards and Procurement Manager.
   
5. Supervise the delivery of a consistently high standard housekeeping service to all our properties.
6. Partner with Front of House and Chef Team to enhance the overall guest experience.
7. Identify opportunities to continuously improve the Guest Experience.
8. Fulfil the Front of House function as part of a flexible and adaptable team where required.
9. Participate in the WildLand management systems and processes which support a sustainable business.

Our People

We attract individuals from all walks of life and of all ages. And all of us love the big adventure of the outdoor space, activities from wild water swimming to mountain hiking and biking; and a love of this special part of our planet.

Who you are

You will have a proven track record ofbeing an exemplary team player with a high level competence in communication, interpersonal skills and managing a team to deliver high performance.You will already have housekeeping experience in a high quality environment.

Our Offer

Alongside competitive pay and benefits, becoming part of Wildland is an opportunity to make an active and meaningful contribution to a beautiful part of Scotland. Come and make a difference with us.