Housekeeping Team Leader - Midsummer Place

Savills Management Resources; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Housekeeping Team Leader to join their Environmental Services department. In this pivotal role, you will oversee the cleaning and waste management operations within a bustling shopping center, ensuring that exemplary standards are consistently met. Your leadership will inspire the team to excel in customer service while maintaining compliance with health and safety regulations. This position promises a vibrant work environment where your proactive approach and communication skills will shine, fostering a motivated and high-performing team. If you are ready to take on a rewarding challenge in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Proven leadership in cleaning and waste management.
• Strong IT skills including Microsoft Office.
• Experience in customer service and team motivation.

Responsibilities

• Lead the cleaning team to maintain high standards of service.
• Ensure compliance with health and safety regulations.
• Manage cleaning equipment and consumables effectively.

Skills

Team Leadership

Customer Service

Communication Skills

IT Skills

Cleaning Services Experience

Health and Safety Knowledge

Interpersonal Skills

Motivational Skills

Ability to Work Under Pressure

Education

IOSH Certification

First Aid Training

Tools

Microsoft Office

Cleaning Equipment

Job description

Housekeeping Team Leader - Midsummer Place

As a Team Leader within the Environmental Services department, you will ensure exemplary standards of cleaning, waste, and customer services are provided. Team building and staff morale will be a priority, and you will be expected to positively contribute to the performance of the business. This position requires a close working relationship with front line colleagues, support staff, management, and tenants to ensure the service delivery exceeds expectations. You will be a high-energy leader, presentable, and a natural communicator with the ability to adapt to a fast-paced changing environment.

Key Responsibilities

• Support the line manager in the operational delivery of shift cleaning, waste, and customer service within the shopping centre.
• Ensure compliance with all internal procedures, site processes, and external bodies including enforcement agencies and auditory bodies.
• Deliver the rota ensuring correct manning levels are maintained at all times.
• Motivate and monitor the team to achieve the highest possible standards of service delivery.
• Maintain standards of performance, discipline, and welfare for the team in accordance with company policies.
• Support the manager in development and training of staff.
• Manage the cleaning equipment, consumables, and materials including stock control.
• Ensure all equipment/machinery is in good working order and report any machinery faults to the line manager to ensure repairs are rectified quickly.
• Daily monitoring of cleaning standards throughout external areas ensuring the team proactively responds to all tasks as required.
• Ensure all work is carried out in a safe manner and in accordance with the relevant H&S regulations.
• Undertake any other reasonable duties as required to meet the needs of the business.
• Ensure that records are held and updated as required.
• Ensure periodic cleaning tasks are carried out according to the schedule.
• Take a proactive approach to continuous improvement and innovation in all aspects of the job.
• Ensure appropriate equipment is available for the cleaning team to carry out their role.
• Support role in operational HR responsibilities to retain and develop the shift team.
• Deliver excellent communication and motivation for all direct reports.
• Work with the manager ensuring all new starters are inducted and trained in accordance with the contractual and statutory requirements.
• Assist with toolbox talks and complete as per company policy.
• Assist with the identification of training needs and ensure accurate site records are maintained at all times.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

• Successful track records of delivering cleaning and waste.
• Proven record of team leadership.
• Demonstrable IT skills/computer literate including Microsoft Office, Excel, and Word.
• Experience in the provision of cleaning services in a busy environment visited by members of the public.
• Able to demonstrate a good level of customer service.
• Ability to work on own initiative and deal with demanding situations.
• Honest and reliable work ethic.
• Well presented.
• Good interpersonal and communication skills.
• Able to work in both internal and external environments.
• Willingness to partake in further on-site training.
• Basic Knowledge of H&S legislation.
• IOSH.
• First Aid.
• Body fluids trained.
• Experience within teams where motivation and development have been key drivers.
• Excellent written and verbal communication skills.
• Excellent leadership and motivational skills.
• Capability to work unsupervised and take responsibility.
• Ability to create and analyse management information, including financial, performance, quality, activity, and trends.
• Experience of cleaning within the retail environment.
• Working knowledge of cleaning equipment/machines.
• Must have a flexible hands-on attitude.
• Flexible attitude towards shift patterns required to meet the needs of the business.
• Aptitude to remain calm under pressure.
• Ability to communicate across all levels with a sound understanding of diversity in the workplace.