Housekeeping Team Leader

Daniel Thwaites PLC; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in the United Kingdom is seeking an enthusiastic Housekeeping Team Leader to lead a vibrant team. You will ensure high cleanliness standards for guest rooms, mentor team members, and address guest feedback. Ideal candidates should have previous experience in a similar role, a keen eye for detail, and the ability to work under pressure. This position offers a competitive salary and excellent benefits including generous leave and employee discounts.

Benefits

Competitive salary

Wagestream

28 days annual leave

Health cash plan

Generous employee discounts

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Life assurance

Bespoke training programmes

Qualifications

• Experience in a similar role is desirable.
• Ability to mentor and motivate a team to achieve high standards.
• Skills in managing team dynamics and resolving guest issues.

Responsibilities

• Lead and mentor the housekeeping team to maintain high cleanliness standards.
• Respond to and rectify guest comments and issues professionally.
• Ensure compliance with hotel cleaning procedures.

Skills

Attention to detail

Team leadership

Communication skills

Calm under pressure

Job description

We’re looking for an approachable and enthusiastic Housekeeping Team Leader

You will lead a busy, vibrant team and ensure thousands of guests experience wonderful stays in immaculate rooms.

Your day to day;

• Mentor your team to ensure they provide the highest standards and attention to detail at all times
• Responding to guest comments and issues in a professional manner and rectifying any problems as soon as possible
• Ensuring your team are completing their cleaning duties to the standards set by the Head Housekeeper
• Cleaning of bedrooms to required standards
• Ensuring hotel procedures are followed by your entire team
• Assisting the Head Housekeeper with the co-ordination, setting of rotas and control of departmental staff
• Assisting the Head Housekeeper with the control ordering, collecting and counting of stock
• Supporting the Head Housekeeper with training new team member

Who are we looking for?

The standard of our bedrooms will leave a lasting impression on our guests, you will need to have a keen eye for detail and enjoy meeting targets.

You will be comfortable communicating on all levels and will need to contribute towards the Hotel Product Plan.

You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride.

Previous experience in a similar role would be desirable. If you are passionate about delivering meticulous and can motivate others to do the then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment