Housekeeping Team Leader

Village Hotels - Leeds North - Housekeeping; Leeds; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink Discount

Employee Assistance Programme

Wellbeing benefits

Job summary

Village Hotels is seeking a proactive Housekeeping Team Leader in Leeds. You will lead the housekeeping team on the floor, run shift briefings, and allocate tasks to balance workloads while maintaining high cleanliness standards for guest rooms and public areas.

You will conduct detailed room checks, provide real-time feedback, and manage linen and stock to minimise waste. The role emphasizes strong communication and safety compliance on every shift.

Qualifications

• Experience leading housekeeping teams preferred.
• Attention to detail and high standards.
• Ability to work fast without compromising quality.

Responsibilities

• Hands-On Leadership: lead from the floor, briefings, allocate tasks.
• Quality Control: inspect rooms and address issues in real time.
• Commercial Hustle: manage linen distribution and stock, monitor productivity.
• Communication: update PMS, communicate statuses, escalate challenges.
• Shift Safety: ensure health and COSHH compliance, report hazards.

Skills

Hands-On Leadership

Quality Control

Task Allocation

Communication

Shift Safety

COSHH Procedures

Team Leadership

PMS Software

Tools

Property Management System

Job description

Housekeeping Team Leader

The Role Outline: Your Shift at a Glance

Your focus is to lead our housekeeping team on a day-to-day, hands-on basis, making sure every guest room and public area is pristine. You are the operational engine on the floor, stepping in to support the team during peak times, running detailed quality checks, and keeping morale high. This role is all about driving real-time results, maintaining a sharp eye on standards, and ensuring a fantastic guest experience on every single shift.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.

Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

How the Village Thrives

We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose. We drive a "right first time" culture to minimise delays and deliver exceptional rooms.
• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and work closely with Front Office and Maintenance to resolve issues quickly.
• We Care: We care about our impact on guests, the community, and each other. We provide hands-on training, support our new starters, and step in to help the team whenever needed.

Your Shift: What You’ll Actually Be Doing

As our Housekeeping Team Leader, you are leading from the floor. We trust you to handle:

• Hands-On Leadership: Working alongside Room Attendants, delivering clear shift briefings, and allocating tasks to ensure workloads are balanced and achievable.
• Quality Control: Conducting detailed room inspections before releasing them to guests, providing real-time feedback, and correcting any issues immediately.
• Commercial Hustle: Controlling linen distribution and stock supplies to prevent waste, alongside monitoring team productivity against time targets.
• Communication: Keeping the property management system updated accurately, communicating room statuses, and escalating any operational challenges swiftly.
• Shift Safety: Ensuring everyone follows health, safety, and COSHH procedures, and reporting any hazards or faults immediately.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage your shifts, identify performance gaps, and handle guest requests swiftly on the floor.

We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves to help you progress. We constantly Innovate & Progress so we can Inspire Excellence and smash our bedroom cleanliness and mystery guest targets together.

The Perks: What’s In It For You?

• Gym Membership: 2 x complimentary gym memberships at your home hotel.
• Hotel Stays: Hotel rooms from £20 across 35 hotels.
• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
• Retail & Lifestyle: Hundreds of brand discounts via the Village app.
• Support: 24/7 Mental Health support via our Employee Assistance Programme.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive and inclusive work environment with regular team events
• Excellent Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Have your birthday off guaranteed
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance
• *T&C’s apply based on your contract

But what we need from you…

• Always looking to go one step further and exceed expectations
• Enjoys learning about our guests to make their experience personal
• Able to work fast and efficiently without compromising on standards
• Have a good eye for detail