Housekeeping Team Leader

InterContinental Hotels Group; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major hospitality group in Edinburgh is seeking a Housekeeping Team Leader to lead the housekeeping team and enhance guest experiences. This full-time role involves organizing tasks, managing staff performance, and ensuring cleanliness standards. The ideal candidate should have prior hotel cleaning experience and strong leadership skills. Competitive pay includes benefits like paid overtime, discounts, and training opportunities.

Benefits

Paid overtime

Free shift meal

Paid holidays

Travel support

Discounted hotel stays

Mental health support

Qualifications

• Experience in hotel cleaning, such as room attendant or public areas cleaner.
• Ability to handle guest queries and complaints.
• Excellent organizational and time management skills.

Responsibilities

• Create personalized experiences for guests daily.
• Performance management of team members.
• Mentoring and training staff to meet quality standards.

Skills

Organizational skills

Time management

Creativity

Leadership qualities

Job description

We are looking for an authentic and driven Housekeeping Team Leader (Full Time) to join us at Kimpton Charlotte Square Hotel and embrace your unique, best self to provide our guests with heartfelt human connections!

Kimpton Charlotte Square Hotel combines traditional Edinburgh architecture with a modern, luxurious indoor experience. Guests can relax in our Garden area, enjoy dining at BABA restaurant, or indulge in our spa facilities.

As a Housekeeping Team Leader, you will:

• Be yourself: Bring your unique personality to work.
• Lead yourself: Make decisions and use your creativity to connect with guests.
• Make it count: Create personalized experiences for our guests daily.

Requirements:

• Availability to work 40 hours per week
• Experience in hotel cleaning, such as a room attendant or public areas cleaner
• Ability to handle guest queries and complaints
• Willingness to learn and work as part of a team
• Leadership qualities: fairness, respect, and support for management
• Responsibility for cleanliness in assigned areas
• Performance management of team members
• Reporting maintenance issues
• Mentoring and training staff to meet quality standards
• Excellent organizational and time management skills
• Adherence to legal and safety regulations

What we offer:

• Financial security: £14.00/hour, guaranteed hours, paid overtime, free shift meal, paid holidays, travel support, sick pay, and financial wellbeing tools.
• Growth opportunities: Training, career progression, and volunteering days.
• Perks: Discounted hotel stays and F&B, shopping discounts, and more.
• Wellbeing: Maternity/paternity pay, employee assistance, and mental health support.
• Hotel benefits: Complimentary stay after probation, discounts, and gym access.

If you value authenticity and individuality, apply today! Visit our Instagram @kimptoncharlottesquare for more insights.

You must meet UK work requirements.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace.