Housekeeping Supervisor at Pennyhill Park

Exclusive Hotels; United Kingdom; On-site; GBP 22,000 - 32,000; Full time

Job summary

Join a forward-thinking hospitality group as a Housekeeping Supervisor, where your leadership will help maintain exceptional standards of cleanliness and guest service. This role is perfect for someone with a passion for hospitality and a keen eye for detail, responsible for supervising room attendants and ensuring that every guest's experience is nothing short of excellent. You will have the opportunity to train staff, manage work schedules, and contribute to a welcoming environment that feels like home. If you thrive in a dynamic team and are committed to exceeding expectations, this is the perfect opportunity for you.

Benefits

Competitive salary

29 days holiday

50% Discount on food and beverage

Discounts on room nights

Meals on duty

Free gym access

Recognition and rewards scheme

Access to learning platform

Cycle to work scheme

B Corp accredited

Qualifications

• Previous supervisory experience in luxury hotels is essential.
• Strong organisational and communication skills are crucial.

Responsibilities

• Supervise room attendants and ensure high cleaning standards.
• Train new staff and compile work lists and rotas.
• Handle guest requests and report maintenance issues.

Skills

Organisational Skills

Effective Communication

Attention to Detail

Proactive Improvement

Customer Service

Education

Experience in Luxury Hotel Environment

Job description

In a Nutshell

As Housekeeping Supervisor, you will ensure that the room attendants are supervised on the floor, and rooms and corridors are cleaned and serviced to the required standard. You will be passionate about delivering professional, efficient, and exceptional guest service at all times and will also possess strong organisational skills with a keen eye for detail. You will be instrumental in creating a home away from home for our guests.

Package Description

Hospitality is all about looking after people, and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development, and progression opportunities, other benefits include:

1. Competitive salary, benefits, and we pay above the Real Living Wage.
2. 29 days holiday (increasing with length of service).
3. We operate a discretionary service charge system.
4. 50% Discount on food and beverage across all Exclusive properties.
5. Really big discounts on room nights across all Exclusive properties.
6. PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
7. Meals on duty provided for free.
8. Recognition and rewards scheme.
9. Access to our learning platform including great training and development programs.
10. Free gym access + where available dedicated classes.
11. B Corp accredited and commitment to improving our People, Product, and Planet.
12. Free downloads to newspapers, magazines, and books.
13. Cycle to work scheme.

Main Responsibilities

The Housekeeping Supervisor will be responsible for:

1. Assisting in ensuring the department runs smoothly when the Head Housekeeper is absent.
2. Ensuring vacant bedrooms are checked to the required standard before given back to reception.
3. Ensuring serviced rooms are spot checked every day to ensure they are being serviced to the required standard.
4. Ensuring new room attendants are trained on cleaning and servicing bedrooms to the required standard.
5. Compiling the room attendants' work lists and rotas in the absence of the Head Housekeeper.
6. Attending training sessions as and when required.
7. Reporting any maintenance needed in rooms.
8. Carrying out cleaning and servicing of bedrooms from time to time.
9. Ensuring uniform standards are adhered to at all times.
10. Ensuring all guests' requests are placed in the room, i.e. robes, extra beds, cots, fridge, kettle, iron and ironing board, tea/coffee trays, fan, plus items that should already be in there.
11. Checking bedspreads, curtains, and all other soft furnishings for repair and stains and dealing with them accordingly.
12. Checking carpets for repair and stains and liaising with the Head Housekeeper.

The Ideal Candidate

Our successful Housekeeping Supervisor will have:

1. Previous Housekeeping Supervisory experience from within a luxury hotel environment.
2. Knowledge of the luxury hotel market and associated standard levels.
3. A natural desire to exceed the expectations of guests and colleagues.
4. A proactive stance to always look to improve standards and service.
5. An innovative and inspiring approach with a keen eye for detail.
6. Great organisational skills.
7. Effective communication skills.
8. A confident, warm, and welcoming personality.
9. Impeccable grooming, flexibility in attitude, approach, and working hours (to include weekends and evenings).

About The Company

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for:

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work; we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling, and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.