Housekeeping Supervisor

The Inn Collection Group; York and North Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company in York and North Yorkshire is seeking a Housekeeping Supervisor to oversee cleaning operations and maintain high standards of service. The ideal candidate will have strong communication skills and thrive in a team environment. You'll manage room cleanliness, report maintenance issues, and train team members to ensure exceptional guest experiences. This role is crucial for upholding the company's reputation for quality service.

Benefits

Extra paid holiday for birthdays

Support from the Lead-Inn development program

50% off food at Inns

Stay for £1 during the off-season

Discounted room bookings for loved ones

24/7 Employee Assistance Programme

Tips (Tronc)

Recognition as the Best Pub Employer

Qualifications

• Proven experience in housekeeping or a similar role.
• Ability to manage time effectively and prioritize tasks.
• Passion for cleanliness and guest satisfaction.

Responsibilities

• Clean rooms to high standards and ensure public areas are welcoming.
• Report maintenance issues promptly and follow safety guidelines.
• Train new and existing team members for seamless operations.

Skills

Strong communication skills

Detail-oriented approach

Ability to work under pressure

Job description

Overview

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

Benefits

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Black Swan

The Black Swan has been a beacon of warmth and hospitality for centuries, offering travellers a timeless retreat in the heart of Helmsley. Originally a vital stop for weary stagecoach passengers journeying between Leeds and York, this historic inn traces its roots back to the 15th century. Its unique charm lies in its architectural tapestry—an Elizabethan building at one end, a Tudor structure at the other, and a Georgian house in between—creating a wonderfully higgledy-piggledy gem brimming with character.

You’ll Fit Right Inn

As Housekeeping Supervisor, you’ll be at the heart of the team, deputising in the absence of the Head Housekeeper while maintaining a friendly, detail-oriented approach. You’ll take pride in your work, remain calm under pressure, and exceed guest expectations by responding effectively to requests.

Your duties will include cleaning rooms to our high standards, ensuring public areas are clean and welcoming, promptly reporting maintenance issues, and following safety guidelines. You’ll work closely with the team to create memorable visits, manage stocks of linen, towels, and room supplies, and train new and existing team members. Providing updates to the General Manager will be part of your role, ensuring seamless operations and exceptional guest experiences.

If you have strong communication skills, a passion for cleanliness, and thrive in a supportive team environment then we think you’ll fit right inn...

This role gives Victorija the chance to grow their skills and balance their personal life. Watch Victorija’s video to learn more about our Housekeeping roles.https://careers.inncollectiongroup.com/join-inn