Housekeeping Supervisor

Middletons Hotel; York; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel is seeking an enthusiastic Housekeeping Supervisor to lead a vibrant team. This role demands attention to detail, excellent customer service skills, and the ability to motivate others in a busy environment. The position offers career progression, competitive benefits, and a supportive atmosphere for all staff.

Benefits

Wagestream - access to wages as earned

28 days annual leave, rising to 33 after 5 years

Health cash plan

Employee Assistance Programme

Enhanced maternity and paternity pay

Life assurance

Bespoke training programmes

Engaging & supportive work environment

Qualifications

• Keen eye for detail and enjoying meeting targets.
• Comfortable communicating on all levels.
• Passionate about delivering meticulous service.

Responsibilities

• Mentor team to ensure high standards of housekeeping.
• Respond to guest comments and rectify issues promptly.
• Ensure cleaning of bedrooms to required standards.

Skills

Attention to Detail

Team Leadership

Customer Service

Calm Under Pressure

Job description

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We’re looking for an approachable and enthusiastic Housekeeping Supervisor

You will lead a busy, vibrant team and ensure thousands of guests experience wonderful stays in immaculate rooms.

Your day to day;

• Mentor your team to ensure they provide the highest standards and attention to detail at all times
• Responding to guest comments and issues in a professional manner and rectifying any problems as soon as possible
• Ensuring your team are completing their work within a set time frame
• Cleaning of bedrooms to required standards
• Ensuring hotel procedures are followed by your entire team

Who are we looking for?

The standard of our bedrooms will leave a lasting impression on our guests, you will need to have a keen eye for detail and enjoy meeting targets.

You will be comfortable communicating on all levels and will need to contribute towards the Hotel Product Plan.

You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride.

If you are passionate about delivering meticulous and can motivate others to do the then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment