Housekeeping Supervisor

Compass Group PLC; Newthorpe; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

23 days' annual leave plus bank/public

Healthcare & wellbeing benefits

Life assurance

Meals on duty

Employee discounts

Training and development

Job summary

Compass Group UK&I is seeking a Housekeeping Supervisor at Eastwood Hall (Nottinghamshire) to lead the housekeeping team and ensure bedrooms and public areas are clean, safe and beautifully presented. Youll work closely with Reception, Maintenance and Duty Management to support smooth venue operations and deliver memorable guest experiences.

Youll ideally have prior housekeeping experience in hospitality, supervisory experience, a keen eye for detail, strong organisational and communication

Qualifications

• Previous housekeeping experience, ideally in hotels or conference venues.
• Experience supervising a housekeeping team is desirable.
• Strong eye for detail and pride in cleanliness.
• Excellent organisational and prioritisation skills.
• Strong communication across departments.
• Friendly, professional guest-focused approach.
• Ability to work independently and take initiative.
• Proactive in identifying and resolving issues.
• Good understanding of Health & Safety, COSHH.
• Willingness to train and develop colleagues.
• Calm and organised during busy periods.
• Flexible to support wider venue team.
• Good IT skills to manage room status and department information.

Responsibilities

• Supervise the Housekeeping team in the absence of the Deputy Head Housekeeper and Head Housekeeper, ensuring all duties are covered and completed to a high standard.
• Monitor and maintain high standards of cleanliness, hygiene, safety and presentation across bedrooms and public areas.
• Carry out regular checks to ensure areas meet the required standards.
• Check Housekeeping equipment is in good working order and report any maintenance issues across the venue.
• Ensure appropriate stock levels are maintained within the department.
• Work closely with Reception, Porters and Duty Management to support the smooth running of the venue.
• Communicate effectively with other departments regarding room status, occupancy, guest requirements and any issues affecting room availability.
• Use the relevant computer systems to update room status and access information including occupancy and guest details.
• Follow the Quality Standards, Standards Manual and departmental procedures at all times.
• Ensure information is recorded accurately and handled with appropriate confidentiality.
• Support the induction and training of new Housekeeping team members.
• Take an active role in ongoing training and development within the department.
• Ensure all relevant legislation and procedures are followed, including Health & Safety, COSHH, Fire Precautions and Environmental Health requirements.
• Deliver high standards of customer care to both internal and external guests, understanding the factors that contribute to a positive guest experience.
• Ensure all Housekeeping equipment is used correctly, properly maintained, stored safely and kept clean.
• Support other areas of the venue when reasonably required, working as part of the wider team to meet the needs of the business.
• Help reduce unnecessary energy and water usage across the venue and support Eastwood Hall's commitment to responsible operations. We're looking for someone who takes real pride in their work, enjoys leading a team and has a great eye for detail.

Skills

Team leadership

Attention to detail

Communication

IT skills

Organisational skills

Guest-focused

Problem solving

Tools

COSHH awareness

Job description

You'll play an important role in maintaining the high standards our guests expect, helping to oversee the Housekeeping team and ensuring bedrooms and public areas are clean, safe and beautifully presented. Working closely with Housekeeping, Reception, Maintenance and Duty Management, you'll help make sure the venue runs smoothly and our guests have a great experience from arrival to departure.

The Role As Housekeeping Supervisor

• Supervise the Housekeeping team in the absence of the Deputy Head Housekeeper and Head Housekeeper, ensuring all duties are covered and completed to a high standard.
• Monitor and maintain high standards of cleanliness, hygiene, safety and presentation across bedrooms and public areas.
• Carry out regular checks to ensure areas meet the required standards.
• Check Housekeeping equipment is in good working order and report any maintenance issues across the venue.
• Ensure appropriate stock levels are maintained within the department.
• Work closely with Reception, Porters and Duty Management to support the smooth running of the venue.
• Communicate effectively with other departments regarding room status, occupancy, guest requirements and any issues affecting room availability.
• Use the relevant computer systems to update room status and access information including occupancy and guest details.
• Follow the Quality Standards, Standards Manual and departmental procedures at all times.
• Ensure information is recorded accurately and handled with appropriate confidentiality.
• Support the induction and training of new Housekeeping team members.
• Take an active role in ongoing training and development within the department.
• Ensure all relevant legislation and procedures are followed, including Health & Safety, COSHH, Fire Precautions and Environmental Health requirements.
• Deliver high standards of customer care to both internal and external guests, understanding the factors that contribute to a positive guest experience.
• Ensure all Housekeeping equipment is used correctly, properly maintained, stored safely and kept clean.
• Support other areas of the venue when reasonably required, working as part of the wider team to meet the needs of the business.
• Help reduce unnecessary energy and water usage across the venue and support Eastwood Hall's commitment to responsible operations. We're looking for someone who takes real pride in their work, enjoys leading a team and has a great eye for detail.

You'll ideally have:

• Previous experience in Housekeeping, ideally within a hotel, conference centre, hospitality or similar environment.
• Experience supervising or supporting a Housekeeping team is desirable.
• A strong eye for detail and pride in maintaining high standards of cleanliness and presentation.
• Excellent organisational skills and the ability to prioritise effectively.
• Strong communication skills and the ability to work well with colleagues across different departments.
• A friendly, professional and guest‑focused approach.
• The ability to work independently and use your initiative when required.
• A proactive approach to identifying and resolving issues.
• Good understanding of Health & Safety, COSHH and general housekeeping procedures.
• A positive and supportive approach to training and developing colleagues.
• The ability to remain calm and organised during busy periods.
• A flexible approach and willingness to support the wider venue team when required.
• Good IT skills and the ability to use computer systems to manage room status and departmental information.

Eastwood Hall is part of The Venues Collection, a group of five dedicated meetings and conference venues across the UK, each with its own individual character and a team of people who are passionate about creating memorable guest experiences. Based in Nottinghamshire, Eastwood Hall provides a welcoming setting for meetings, conferences, events and residential stays, with a strong focus on delivering great experiences for every guest. As part of the Housekeeping team, you'll play a really important role in making sure our guests feel comfortable and well looked after throughout their stay. From beautifully presented bedrooms to spotless public areas, the work you do directly contributes to the experience our guests have at Eastwood Hall. You'll also have the opportunity to develop your skills, support and develop colleagues and build your career within The Venues Collection and Compass Group UK&I. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences - and shape the future of hospitality. As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Competitive salary + excellent benefits including healthcare, wellbeing support, life assurance, meals on duty, and more.

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included
• Vodafone discounts
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Travel discounts with holiday companies such as TUI and Expedia
• Shopping discounts - save up to 15% at high street and online stores through Shopping Cards