Housekeeping Supervisor

Watergate Bay Hotel; Newquay; On-site; GBP 24,000 - 28,000; Full time

Job summary

Join a vibrant team at Watergate Bay Hotel as a housekeeping supervisor. You will play a key role in ensuring cleanliness and safety, while working in a stunning beachfront environment that promotes teamwork and individual growth. Benefit from a supportive community, excellent career prospects, and a transformative work experience.

Benefits

Special rates for staff and family stays

Discounts at on-site restaurants

Free surf lessons and equipment hire

Team social events throughout the year

Qualifications

• Experience in housekeeping in a similar role required.
• Experience in supervising a team is essential.
• Ability to work independently and provide team guidance.

Responsibilities

• Supervising and guiding the housekeeping team.
• Cleaning and preparing rooms to established standards.
• Monitoring inventory and room conditions, reporting defects.

Skills

Customer service focus

Good communication skills

Team supervision

Ability to work on own initiative

Attention to detail

Job description

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Watergate Bay Hotel – a place to take your housekeeping
career to new heights. With a team that values connection, flexibility,
variety, and challenge, we're all about making a meaningful impact on our
guest’s holiday. Our three core values - We Care, We Notice, We Change – show
what it means to work for a hotel which goes above and beyond for our team and
guests. At Watergate Bay, we don't just provide a place for our guests to rest
their heads - we create memorable experiences that they'll remember for a lifetime.

Do you like being independent, and setting your day to your
own music or stories? Does routine make your day fly by and do you relish the
fulfilment that comes from working hard and finishing things well? Are you
capable of overseeing and providing guidance to a team? Do you enjoy ocean
views, breaks on the sand, and swimming or surfing after work? If so, we want
you! Join us and be part of a team that values connection, creativity, and
making a positive impact on people's lives.

The role:

We’re looking for lively, attentive, and energetic people to join our
housekeeping team as a supervisor. Our housekeeping supervisors prepare guests’
rooms for their arrival, take care of their laundry, and play a vital role in
ensuring the hotel is clean, safe and looks first-class every day.

You’ll be most content working behind the scenes, but warm
and friendly with everyone you meet and feel valued in your team. You’ll
understand the importance of the work you do and will be proud when you notice
and fix even the smallest of details. Trust makes our team strong and happy.

This is a permanent position with all the benefits that
comes from being part of our core team. In return for your enthusiasm and
commitment, you’ll find yourself in a supportive group of likeminded people
with a shared outlook on life, where friendship, connection, flexibility,
variety and challenge make every working day worthwhile. Oh and did we mention
the beach is on your doorstep?

Joining our team means being part of a community that values
excellence, innovation, and kindness in everything we do. Our commitment to our
staff is reflected in our exceptional working environment - one that promotes
work-life balance, professional development, and plenty of opportunities for
growth.

What your days could look like:

• Cleaning
  and preparing each room according to established procedures and standards.
• Ensuring
  that every room is cleaned to the required standard within the designated
  time.
• Signing
  keys in and out correctly and maintaining key and code security at all
  times.
• Keeping
  spare linen neatly stored in cupboards when not in use.
• Thoroughly
  checking rooms after yourself and other housekeepers have completed the
  cleaning, making sure they meet Watergate Bay standards and addressing any
  oversights.
• Monitoring
  the condition of each room and promptly reporting any defects to the Head
  Housekeeper or Assistant Head Housekeeper.
• Regularly
  checking inventory and notifying the Head Housekeeper or Assistant Head
  Housekeeper of any items that need replacement.
• Following
  the guidelines outlined in the staff handbook and department standard
  operating procedures.
• Cleaning
  while adhering to Health and Safety and COSHH regulations (Control of
  Substances Hazardous to Health).
• Using
  the appropriate chemicals for each cleaning task.
• Supervising
  the team to ensure compliance with health and safety procedures.
• Providing
  updates to the Assistant Head Housekeeper and Head Housekeeper,
  supervising team members, and offering feedback, advice, and support.
• Assisting
  and supporting the training and development of new team members.
• Promoting
  maximum efficiency through teamwork.
• Performing
  any additional duties assigned by the Head Housekeeper or Assistant Head
  Housekeeper.
• Customer
  service focused
• Experience
  of housekeeping in a similar role
• Ability
  to work on own initiative
• Experience
  of housekeeping in a similar role
• Good
  communications skills
• Experience
  in supervising a team
• Care
  about our team and our environment

What we can offer in return:

• A
  relaxed, professional place to work in a beautiful location – at one of
  the UK’s most striking beaches
• A
  welcoming team of likeminds, eager to support and encourage each other
• Excellent
  career prospects in an ever-expanding organisation
• Special
  rates for you and your friends and family to stay at the hotel
• Discounts
  on treatments in Swim Club
• Discounts
  for you and your friends and family at our restaurants: Zacry’s, The Beach
  Hut and the Living SpaceRestaurants
• Discount
  at Cubs coffeeshops
• Discounts
  at Shop on the Beach and other partner businesses
• Free
  surf lessons, surfboards and wetsuits hire from Wavehunters
• Team
  social events throughout the year
• Team
  assistance scheme – a dedicated helpline for support & advice on
  topics from mental health through to managing your finances
• From
  discounted stays to training and development opportunities, we're all
  about helping our team achieve their personal and professional goals.
  Located on the sunny, sandy, Cornish coast, you'll never be short on
  inspiration. Working at Watergate Bay Hotel isn't just a job - it's a
  transformative career opportunity. Apply now and join us in creating
  memorable experiences that our guests and team remember for a lifetime.