Housekeeping Supervisor

The Londoner; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading hotel in London is seeking a Housekeeping Supervisor to join its 5-Star team. This role offers excellent training opportunities and fast-track career progression, as well as competitive benefits. The ideal candidate will have supervisory experience in housekeeping, demonstrate strong leadership skills, and ensure high standards of cleanliness and guest service.

Benefits

28 days holiday including Bank Holidays

Complimentary meals and beverages daily

Recommend a Friend Scheme up to £500

Annual complimentary night stays

Preferential accommodation rates

Access to a discount platform

Auto enrolment into company pension scheme

Regular social events

Annual company recognition events

Access to online learning platform

Qualifications

• Previous housekeeping supervisory experience is required ideally within a 4- or 5-star hotel operation.
• Ability to lead, train, coach and develop a team.
• Excellent attention to detail and customer service skills.

Responsibilities

• Supervising housekeeping team and ensuring standards are maintained.
• Providing training to new starters and Room Attendants.
• Ensuring high level of customer service and exceeding guest expectations.

Skills

Attention to detail

Customer service

Team leadership

Job description

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Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner, we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Housekeeping Supervisor to join the team at The Londoner, our 5-Star Super Boutique Hotel.

Overview:

An exciting opportunity to join the Housekeeping team at The Londoner Hotel as a Housekeeping Supervisor. This role offers excellent training and fast-track career progression.

As a Housekeeping Supervisor, you will supervise the housekeeping team, ensuring standards are maintained and delivered consistently in rooms and public areas.

You will provide clear feedback to Room Attendants and House Stewards if areas are not up to standard and will provide training where necessary.

You will be responsible for training new starters, ensuring they have the appropriate support to reach and maintain high standards of cleanliness.

You will ensure a high level of customer service is delivered at all times, exceeding guest expectations in line with our core values and standards.

About You:

Previous supervisory experience in housekeeping, ideally within a 4- or 5-star hotel, is required.

You should be able to lead, train, coach, and develop a team.

You must demonstrate excellent attention to detail and customer service skills.

Effective communication skills are essential, with consideration that English may not be the first language for many team members.

You understand the importance of teamwork and collaborate effectively with other departments.

Company Benefits:

28 days holiday per year, including Bank Holidays, increasing with long service.

Complimentary hot meals, salad bar, and unlimited beverages daily.

Referral scheme of up to £500 per successful referral.

Annual complimentary night stays at our hotels.

Preferential accommodation rates for Edwardian Hotels staff, family, and friends.

Access to a discount platform for popular stores and outlets.

Auto-enrollment into our pension scheme.

Regular social events and annual recognition events.

Wellbeing champions and access to our company doctor and occupational health support.

Access to online learning via Edwardian Academy.

Opportunities for promotion and professional development through various training programs.

All applicants must be eligible to work in the UK, with documentation provided during the recruitment process.