Housekeeping Supervisor

Highgate; East Hampshire; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading hospitality management company as a Housekeeping Supervisor! In this dynamic role, you will oversee housekeeping operations, ensuring that the highest standards of cleanliness and guest satisfaction are met. Your leadership will guide a dedicated team, and your attention to detail will help maintain the quality that guests expect. This position offers the chance to work in a vibrant environment where your contributions will be valued. If you have a passion for hospitality and a knack for management, this is the perfect opportunity to advance your career in an innovative company with a global presence.

Qualifications

• High School diploma or equivalent required.
• 2-3 years of hotel experience preferred.

Responsibilities

• Coordinate housekeeping functions and supervise staff.
• Conduct inspections and ensure guest satisfaction.
• Handle lost and found items and maintain key control.

Skills

Housekeeping Management

Customer Service

Attention to Detail

Supervisory Skills

Education

High School Diploma

College Coursework in Hospitality

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Holiday Inn & Suites Phoenix Airport North

Overview

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.

Responsibilities

Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

· Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.

· In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.

· Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.

· Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.

· Maintain key control.

· Handle items for "Lost and Found" according to the standards.

· Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.

· Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.

· Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.

· Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.

· Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.

· Assist with training of Housekeeping staff.

· Ensure completion of cleaning projects on a biannual basis.

· Ensure overall guest satisfaction.

· Conduct room inspections and re-train housekeepers to improve performance and correct deficiencies.

Qualifications

· High School diploma or equivalent required.

· Two to three years of progressive experience in a hotel or related field preferred.

· College course work in related field helpful.

· Previous supervisory responsibility preferred.