Housekeeping Supervisor

Axiom Hospitality Limited; City of Edinburgh; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Hotel discounts

Holiday allowance 28–33 days

Employee assistance line

Instant pay access

Yearly stayover after 1 year

Referral bonus £500

Training and progression

Job summary

Dalmahoy Hotel & Country Club, a scenic estate just outside Edinburgh, is seeking a Housekeeping Supervisor to lead the daily cleaning operation and uphold the highest standards of guest care.

You will report to the Head Housekeeper and implement brand standards while ensuring bedrooms and public areas meet exacting expectations for every guest. This role offers training, progression, and competitive benefits with Axiom Hospitality.

Qualifications

• Previous hotel housekeeping experience, ideally as a Housekeeping Supervisor or a Housekeeping Attendant.
• Commitment to delivering high levels of guest service and cleanliness.
• A positive attitude and a passion for hospitality.
• Ability to remain calm during difficult situations or in a very busy environment.

Responsibilities

• Implement housekeeping and brand standards.
• Take the lead in ensuring our guests receive the best experience.
• Maintain bedroom and public areas to high standards via SOPs and training.
• Get involved in the team’s development.
• Work closely with Front Office, Maintenance and F&B.
• Demonstrate a proactive approach in seeking feedback and evaluating service levels.
• Implementing and developing strategies to improve where necessary.

Skills

Attention to detail

Guest service

Communication skills

Team player

Job description

Dalmahoy is located 7 miles from Edinburgh's city centre, surrounded by beautiful Scottish countryside, just off the A71 lies the four‑star Dalmahoy Hotel and Country Club. With spectacular views to Edinburgh Castle and the Forth Bridges, it is a celebration of Scottish heritage dating back to the 13th century. With 18 operating departments and up to 250 employees, Dalmahoy offers unrivalled opportunities to progress your career across many different roles and disciplines.

We are currently recruiting a Housekeeping Supervisor to join our Truly Talented team.

Reporting directly to the Head Housekeeper, you will be responsible for maintaining the highest standards of cleanliness throughout the hotel and assisting the Head Housekeeper with the running of the day-to-day housekeeping operation ensuring that all duties are allocated and covered and all rooms are checked to the highest standard. You will ensure that our guests are receiving an excellent guest experience.

What we offer

• £13.22 per hour
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Stream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £500 per successful hire;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

We are looking for someone that holds and enjoys maintaining high standards, with keen attention to detail. Applicants must be willing and capable to support with the accountability and ownership of the housekeeping operation.

Responsibilities of a Housekeeping Supervisor will include but are not limited to:

• Implementation of the housekeeping and company brand standards;
• Taking the lead in ensuring our guests receive the best experience;
• Take responsibility in keeping our standards for bedrooms and public areas high, through SOPs, relevant training and regular daily checks;
• Get actively involved in the team’s development;
• Work closely with other teams (Front Office, Maintenance and F&B);
• Demonstrate a proactive approach in seeking feedback and evaluating service levels;
• Implementing and developing strategies to improve where necessary.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed

• Previous hotel housekeeping experience, ideally as a Housekeeping Supervisor or a Housekeeping Attendant;
• A commitment to delivering high levels of guest service and cleanliness;
• A positive attitude and a passion for hospitality;
• Ability to remain calm during difficult situations or in a very busy environment;
• Ability to demonstrate personal ownership of tasks and will ensure completion to achieve the required results;
• Proven track record of achieving outstanding levels of personal and departmental targets in order to meet and exceed expectations whilst delivering outstanding attention to detail and precision;
• Excellent communication skills, the ability to communicate verbally and in writing;
• To be an enthusiastic team player with a flexible approach.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Dalmahoy Hotel & Country Club.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.