Housekeeping Supervisor

Hilton Worldwide Holdings, Inc.; City of Edinburgh; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Meal benefits

50% off F&B venues

Leisure facilities discount

Team travel program

Fully funded apprenticeships

28 days annual leave

Pension enrolment

Career development

Job summary

The Caledonian Edinburgh is seeking a Housekeeping Supervisor to lead daily housekeeping operations, ensuring immaculate standards and seamless service delivery.

You will supervise Room Attendants, Linen and Public Area teams, drive productivity and uphold health, safety and brand standards, while developing and coaching the team.

Qualifications

• Experience leading housekeeping in luxury environments.
• Strong organisational and people management skills.
• Detail-oriented with a focus on quality standards.
• Calm, adaptable and able to motivate teams.
• Flexible to meet operational demands.

Responsibilities

• Supervise daily housekeeping operations to deliver exceptional guest experiences.
• Lead and support Room Attendants, Linen and Public Area teams.
• Drive productivity, engagement and service excellence.
• Uphold health, safety, security and brand standards.
• Support team development and succession planning.
• Plan resources, monitor performance, and coach during peak periods.
• Respond promptly and professionally to guest requests.

Skills

Housekeeping leadership

Organisational skills

People management

Attention to detail

Flexibility

Job description

At The Caledonian Edinburgh, exceptional cleanliness and presentation underpin our luxury guest experience. We are seeking a Housekeeping Supervisor to lead daily housekeeping operations, ensuring immaculate standards, engaged teams and seamless service delivery.

The Person:

• An experienced housekeeping leader with a passion for luxury standards
• Highly organised, calm and confident in managing daily operations
• A supportive people-manager who motivates and develops teams
• Detail-driven with strong quality and performance focus
• Flexible and adaptable to meet operational demands

The Role:

• Supervise housekeeping operations to deliver exceptional guest experiences
• Lead and support Room Attendants, Linen and Public Area teams
• Drive productivity, engagement and service excellence
• Uphold health, safety, security and brand standards
• Support team development and succession planning

Key Responsibilities:

• Plan and allocate daily resources to meet service demands
• Monitor quality, productivity and departmental performance
• Coach and support team members during peak operational periods
• Ensure guest requests are responded to promptly and professionally
• Maintain compliance with systems, procedures and sustainability practices.

The Benefits:

• Competitive Hourly Rate of £14.71.
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues - The Court & Caley Bar
• Discounted use of Leisure Facilities
• Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships - T&Cs apply
• 28 Days of Annual Leave, increasing with long service
• Pension enrolment
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!

Why Join Us

At The Caledonian Edinburgh, you'll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth.

Begin your journey with one of Edinburgh's most iconic hotels.