Housekeeping Room Attendant- Crawley

Sandman Hotel Group; Crawley; On-site; GBP 18,000 - 22,000; Full time

Job summary

A hospitality company in Crawley is seeking team members for guest service roles. No prior experience is needed as training will be provided. Responsibilities include responding to inquiries, ensuring guest room security, and reporting maintenance issues. This position offers growth opportunities and a flexible schedule with various benefits, including 28 days holiday and team discounts.

Benefits

28 days holiday per annum

Flexible schedule

Pension

Free parking during shifts

Growth opportunities

Rewards and recognition

Qualifications

• No specific education or experience required; on-the-job training provided.
• Must handle multiple priorities under pressure.
• Eager and focused on exceeding guest expectations.

Responsibilities

• Respond to guests and staff inquiries promptly and courteously.
• Ensure security and privacy of guest rooms.
• Report maintenance and safety hazards to the supervisor.

Skills

Good communication skills

Ability to follow instruction

Time-management skills

Professional appearance and manners

Job description

Responsibilities

• Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner
• Ensure security of guest rooms and privacy of guests
• Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
• Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk
• Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times
• Maintains an up to date knowledge of all chemicals and cleaning products, and the correct handling procedures
• Reports any unusual or suspicious persons/activities happening in the area of security to the manager
• Reports any maintenance issues including burned out light bulbs
• Puts stationary in folder along with pens and places in desk drawer
• Check under bed, drawers, and closet for left behind articles and or trash
• Cleans sink and fixtures
• Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
• Restock all terry, soap, glasses, comment cards, coffee and other amenities
• Clean coffee pots when needed, - ensures pots are plugged in
• Arrange furniture following use by guests
• Deliver and retrieve items on loan to guests e.g. iron and ironing boards

Qualifications

• No education or experience required, we will train one on one
• Ability to follow instruction
• Good communication skills are an asset
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Professional appearance and manners
• Weekend availability, Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

Benefits

• 28 days holiday per annum
• Additional Holiday with length of service milestones
• Flexible schedule
• Pension
• Free Parking whilst on shift
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• Referral Bonus starting at £250
• X3 complimentary nights stays to use in the UK, Ireland or North America
• Education & Skills Development Reimbursement program
• All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America