Housekeeping - Office Coordinator - Holiday Inn London - Kensington High Street

Holiday Inn London - Kensington; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel group in London is seeking a Housekeeping Supervisor to maintain high cleaning standards and coordinate team activities. The ideal candidate has experience in housekeeping, excellent organizational skills, and the ability to ensure guest satisfaction. You will manage daily operations, oversee staff, and liaise with other departments. Benefits include meals on duty, a company pension, and holiday entitlement.

Benefits

Meals on duty

Staff uniform

Company pension contribution after probation

20 days holiday plus 8 bank holidays

Training fund assistance for NVQs

Qualifications

• Experience in a housekeeping role or similar.
• Excellent organizational and communication skills.
• Ability to work flexible hours as needed.

Responsibilities

• Ensure cleaning standards are met and maintained.
• Allocate tasks to team members effectively.
• Assist with coordination between departments.

Skills

Attention to detail

Team coordination

Guest service

Job description

Overview

Under the general guidance and supervision of the Executive Head Housekeeper and Housekeeping Manager and within the limits of the company's policies and procedures, ensure the associated areas are cleaned, free of abstractions and risks to standards established to meet guest needs. Provide a consistent, professional approach to all guests through the highest standards of product and service. Actively contribute to meeting and exceeding hotel targets.

Responsibilities

• Arrive for work at the time specified on the rota, correctly dressed for duty, as per laid down procedure.
• Ensure all provided work tools/equipment are well maintained and in proper functional order.
• Ensure safety and return of all keys in your possession.
• Ensure a job of the day is completed in every area daily and minimise wastage.
• Report and assist with engineering issues to Maintenance and have them fixed.
• Ensure that bedroom linen is not used for cleaning.
• Allocate tasks for Floor Supervisors within the shift to ensure all operational requirements are met.
• Deal with lost and found according to the lost and found procedure.
• Update Productivity List, Room Attendants rotas, and Linen delivery notes daily.
• Prepare and run room attendant, Public Area and Evening Room Attendant rotas, run sold room reports, verify room status, identify discrepant rooms, prioritise room cleaning, and update status of departing guest rooms.
• Assist Housekeeping management in daily activity coordination and act as liaison to coordinate Housekeeping, Engineering, Front Office and Laundry.
• Document and resolve issues with discrepant rooms with Front Desk; prepare and distribute assignment sheets/work boards; maintain the list of 'Do Not Disturb' rooms.
• Ensure vacant dirty rooms are cleaned by the required time and assign rush rooms and rooms previously on the 'Do Not Disturb' list.
• Complete required Housekeeping paperwork and conduct departmental opening/closing procedures according to shift allocation.
• Ensure all Bedrooms are covered for the day; respond to guest requests to Hotel standards; answer telephone courteously and efficiently; record calls, requests, tasks and incidents and ensure follow-up.
• Monitor bedroom movements during the day and indicate VIP or special requests to Floor Supervisors; liaise with reception to ensure VIP/special requirements are followed and rooms are ready on arrival.
• Monitor and check out-of-order rooms in the computer and record reasons; report any security or accident matters to a Duty Manager on duty.
• Check the rota daily to ensure adequate staffing; be flexible with shifts and allocate crew rooms starting from 5am.
• Ensure store items are ordered in a timely manner for office and guest rooms.

Team Requirements

• Ensure allocated tasks within the shift are completed to standard; identify training needs and communicate with the Deputy Head Housekeeper.
• Inform the Deputy Head Housekeeper of any irregularities in staff conduct or appearance in the department or another department.
• In case of fire or bomb emergencies, assist in evacuating staff and guests to the assembly point.

Benefits

• Meals on duty
• Staff uniform
• Company pension contribution after probation
• Recommend a friend incentive
• 20 days holiday plus 8 bank holidays
• Dry cleaning of uniform (if applicable)
• Training fund assistance for NVQs
• Awards and Recognition Programme
• Seasonal annual parties
• Staff rate with IHG hotels globally

Holiday Inn London - Kensington High Street Hotel