Housekeeping Manager

Trump Organization; Turnberry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury hotel in Scotland seeks an Assistant Head Housekeeper to support smooth operations within the Housekeeping and Laundry Departments. The ideal candidate will ensure high standards of cleanliness, train staff, and handle guest requests efficiently while upholding the brand's prestigious reputation.

Benefits

Subsidised staff accommodation

Meal on duty

Discounted room rates

Resort facility access

Uniform provision

Employee Assistance Programme

Ongoing training and development

Qualifications

• Experience in housekeeping management or supervisory roles.
• Ability to train and manage staff effectively.
• Strong communication skills and attention to detail.

Responsibilities

• Oversee housekeeping operations and staff performance.
• Ensure adherence to hygiene and cleanliness standards.
• Handle guest complaints and facilitate requests.

Skills

Supervision

Customer Service

Training

Complaint Resolution

Education

Hospitality Management Certification

Job description

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The diversity of the product offering encompasses a Luxury hotel, with 204 rooms within the main Hotel and Villa accommodation, 11 meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures across the grounds of the 827-acre resort. The property is owned and managed by The Trump Organisation.

POSITION SCOPE:

Working in a supportive role to the Executive and Assistant Executive Housekeeper, responsible for ensuring the successful delivery of operational work plans, job lists, and department schedules within the Housekeeping and Laundry Departments standards. Responsible for achieving department Key Performance Indicators.

JOB FUNCTIONS:

• Oversee the quality of work produced in all areas of Housekeeping and Laundry Department, including checking and cleaning guest rooms and public areas.
• Represent Housekeeping department at morning operational meetings ensuring full knowledge of VIP arrivals and any guest complaints, resolving all complaints in a timely manner in conjunction with Front Office.
• Facilitate guest requests in a prompt manner, via Alice and/or Front Office.
• Adhere to all Forbes and Trump brand standards and to take full responsibility for the implementation of any changes to standards.
• Work toward achieving audit targets/scores for hygiene and cleanliness for the whole resort including Medallia, Forbes, Clifton.
• Supervise, train, coach, and counsel staff.
• Undertake administration tasks of the Housekeeping and Laundry Department including monthly stocktakes of guest supplies/amenities.

Assistant Head Housekeeper

The diversity of the product offering encompasses a Luxury hotel, with 204 rooms within the main Hotel and Villa accommodation, 11 meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures across the grounds of the 827-acre resort. The property is owned and managed by The Trump Organisation.

POSITION SCOPE:

Working in a supportive role to the Executive and Assistant Executive Housekeeper, responsible for ensuring the successful delivery of operational work plans, job lists, and department schedules within the Housekeeping and Laundry Departments standards. Responsible for achieving department Key Performance Indicators.

JOB FUNCTIONS:

• Oversee the quality of work produced in all areas of Housekeeping and Laundry Department, including checking and cleaning guest rooms and public areas.
• Represent Housekeeping department at morning operational meetings ensuring full knowledge of VIP arrivals and any guest complaints, resolving all complaints in a timely manner in conjunction with Front Office.
• Facilitate guest requests in a prompt manner, via Alice and/or Front Office.
• Adhere to all Forbes and Trump brand standards and to take full responsibility for the implementation of any changes to standards.
• Work toward achieving audit targets/scores for hygiene and cleanliness for the whole resort including Medallia, Forbes, Clifton.
• Supervise, train, coach, and counsel staff.
• Undertake administration tasks of the Housekeeping and Laundry Department including monthly stocktakes of guest supplies/amenities.

Benefits Include:

• Subsidised staff accommodation (if required).
• Access to a meal on duty in the staff canteen.
• Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
• Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
• Resort Facilities – use of the Spa, Gym, and Golf facilities (subject to some restrictions).
• Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
• Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
• Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
• Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.