Housekeeping Manager

The Grand Hotel Leicester; Leicester; On-site; GBP 28,000 - 35,000; Full time

Job summary

The Grand Hotel Leicester is seeking a Housekeeping Manager responsible for overseeing housekeeping operations and ensuring guest satisfaction. Candidates should possess strong leadership skills, at least three years of experience in a similar role, and a commitment to maintaining high cleanliness standards. Join us for genuine career advancement opportunities and extensive training programs.

Benefits

Genuine career opportunities

Access to digital learning platform

Staff incentives

Qualifications

• At least three years spent as Housekeeper or Assistant Executive Housekeeper.
• Knowledge of relevant Health & Safety legislation.
• Demonstrable leadership skills required.

Responsibilities

• Oversee the Housekeeping function and manage team communication.
• Deal with guest requests in a timely manner and maintain hygiene standards.
• Organise routine and deep cleaning for the hotel.

Skills

Leadership

Communication

Problem Solving

Education

Experience in four-star hotel or serviced apartment

Job description

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The Grand Hotel Leicester by the Unlimited Collection is seeking a confident Housekeeping Manager with a passion for service excellence . You will report to the Hotel Operations Manager , responsible for overseeing the Housekeeping function in the property.

A Housekeeping Manager will :

• Ensur ing that the Housekeeping team is courteous and helpful to guests and ensures the comfort and safety of guests and visitors
• Responsible for the management of team communication ensuring collaborative team environment
• Managing employment life cycle of the team members in conjunction with HR consisting of recruitment, performance (appraising and management), talent development, sickness and absence management
• Dealing with guest requests in a timely and efficient manner, communication with other departments if necessary
• Organising and planning routine, deep clean and exceptional cleaning for apartments , public areas and the external building façade
• Ensuring Safety and Security procedures are adhered to and keys are signed for at the start and end of every shift
• Working with the Hotel Operations Manager to ensure that effective costs and stock controls are in place and are being maintained
• Support ing with maintaining the company’s environmental Health and Safety framework (EHS)
• Ensur ing that the standards of cleaning, hygiene, stock control and staffing are maintained in the property

To be
successful in the role of Housekeeping Manager, we require:

• At least three years spent as
  Housekeeper or Assistant Executive Housekeeper in a four-star hotel or serviced
  apartment residence
• Some
  knowledge of relevant Health & Safety and employment legislation e.g. right
  to work, Workplace Health & Safety
• Demonstrable
  leadership skills
• Experience
  of managing department forecasting and budgeting
• Immaculate
  standards of personal presentation
• Ability
  to act on your own initiative and think ahead in order to exceed expectations
• Creativity and
  confidence to find solutions to everyday challenges

Working with
us provides the following benefits to you:

• Genuine career opportunities within
  our business
• Valuable on the job training, along
  with access to our digital online learning platform and numerous other learning
  and development opportunities
• Staff incentives when you and the team perform

About Us

The Grand
Hotel Leicester by The Unlimited Collection is a brand of The Ascott Limited.

At The
Ascott Limited, we embrace diversity, equity, and inclusion, welcoming
applicants of all backgrounds to create a supportive and thriving workplace
where everyone can contribute their unique perspectives.

A
trusted hospitality company, Ascott’s presence extends across Asia Pacific,
Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified
accommodation offerings span serviced residences, coliving properties, hotels
and independent senior living apartments. Ascott's award-winning hospitality
brands include Ascott, Citadines, lyf, Oakwood, Somerset,
The Crest Collection, The Unlimited Collection, Fox, Harris,
POP!, Preference, Quest, Vertu and Yello.
Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy
exclusive privileges and offers at participating properties.

Jupiter
Hotels Limited

Trading as: The Grand Hotel Leicester by the Unlimited Collectionmanaged
by The Ascott Limited

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