Housekeeping Floor Supervisor

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Floor Supervisor to join their vibrant team. This role is pivotal in maintaining the high standards of cleanliness and guest satisfaction at a top-rated hotel in London. As a Floor Supervisor, you'll oversee housekeeping operations, ensuring that every guest room and common area meets exceptional standards. This is a fantastic opportunity to work in a dynamic environment that values individuality and creativity, where your contributions will directly enhance the guest experience. Join a team that prioritizes people and culture, and be part of a workplace recognized as one of the best in hospitality!

Qualifications

• Friendly and professional service at all times.
• Ability to maintain high standards in a busy environment.

Responsibilities

• Supervise housekeeping staff and coordinate daily operations.
• Ensure cleanliness of guest rooms and manage guest requests.
• Inspect rooms and report maintenance issues.

Skills

Customer Service

Attention to Detail

Teamwork

Flexibility

Basic Computer Skills

Ability to Work Under Pressure

Positive Attitude

Education

Previous Experience in Hospitality

Job description

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Is now the time for a new challenge? Join us on this journey – people first!

We are currently looking for a passionate Floor Supervisor to join the team here at Bankside Hotel - Voted one of the 'Best Places to Work in Hospitality' 3 years in a row. Sitting consistently in the top tier of all the hotels in London on Trip Advisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art and food. If this sounds like something you'd like to get involved with we would love to hear from you!

MAIN SCOPE AND PURPOSE OF THE ROLE:

The Floor Supervisor will be responsible for maintaining guest rooms, working areas, and the hotel premises in general in a clean and orderly manner. This includes coordinating daily housekeeping operations and maintaining the housekeeping operating standards during any shift, which includes early, evening, and office coordinator duties, as well as delivering excellent guest service.

MAIN DUTIES & RESPONSIBILITIES:

1. Responsible for the performance of room attendants, house porter, and linen porter.
2. Supervise room attendants.
3. Organize and facilitate the room cleaning process.
4. Daily allocation of rooms and deep cleaning tasks to team members.
5. Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
6. Prepare and distribute the Room assignment sheet and floor keys to room attendants.
7. Responsible for the cleanliness of guest rooms, corridors, and pantries.
8. Check the occupied and departure rooms, giving special attention to guest needs.
9. Manage guest requests, including VIP amenities and communicate them to the relevant team members.
10. Inspect all guest bedrooms to ensure they meet standards.
11. Aware of all room categories and amenities.
12. Achieve positive outcomes from guest requests in a timely and efficient manner.
13. Deal with lost property, as per correct procedure.
14. Report maintenance issues to the maintenance department.
15. Carry out any on-job training requirements. Assist other departments wherever necessary and maintain good working relationships.
16. Work flexible hours in accordance with the departmental rota.
17. Protect guests and colleagues' security by never revealing any personal information or room numbers.
18. Have knowledge of room types, other facilities, and guest services within the hotel.
19. Carry out any other reasonable request as directed by the head housekeeper.

QUALIFICATIONS & SKILLS REQUIRED:

1. To provide a friendly, courteous, and professional service at all times.
2. Basic computer operating skills.
3. Team worker.
4. Must be able to work within a busy customer-oriented environment with an excellent eye for detail. Ability to ensure high standards are maintained and exceeded on a daily basis.
5. Previous experience in a similar role is desirable but not essential as full training will be given.
6. Committed to delivering high levels of customer service.
7. Ability to work under pressure.
8. Positive attitude.
9. Flexibility to respond to a range of different work situations.

What do we hope to see from our Banksiders?

Be Natural

1. We want our people to be themselves, genuine and non-scripted.
2. We give you the space to be yourself, so show us who you really are!
3. A good level of English; other languages are an advantage, of course.

Make It Easy

1. Be flexible; respond quickly and positively to the changing requirements of the business.
2. Make it easy for our guests and your fellow team members, communicate effectively, and be creative.
3. We want our Banksiders to take charge and change the game.
4. Take personal responsibility and initiative to resolve niggles in your own way.

Belong

1. Show love towards our guests and your team! We are looking for someone who understands their individual value within Bankside and who wants to be part of the development of the local area as well as the hotel.
2. Show passion towards internal product knowledge, our local area, and continuously develop this knowledge.

***All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***