Housekeeping Floor Supervisor

The Ritz London; London; On-site; GBP 24,000 - 32,000; Full time

Job summary

The Ritz London seeks a dynamic Floor Housekeeper to maintain high cleanliness standards in guest rooms and public areas. This role includes supervising staff and ensuring consistent procedures for an exemplary guest experience in a luxury hotel environment. Ideal candidates will have experience in a 5* property and excellent customer service skills.

Benefits

Highly competitive salary within luxury hotel sector

Instant reward and recognition scheme

28 holidays including bank holidays

Employee discount scheme

Free laundry service for tailored uniform

Social events and activities

Season ticket loan

Wellness treatments: massage, chiropody, and more

Employee mental health assistance helpline

Training Fund Assistance

Qualifications

• Relevant experience in a 5* property is essential.
• Excellent customer service skills and team supervision skills.
• Thorough knowledge of Housekeeping procedures and tasks.
• Ability to work under pressure.
• Strong organisational skills.
• Polite and professional attitude.

Responsibilities

• Prepare room lists for room attendants.
• Ensure cleanliness standards for rooms and corridors.
• Identify faults or maintenance needs.
• Supervise room attendants and house porter teams.
• Collaborate with Front Office on procedures.

Skills

Customer service

Team supervision

Organisational skills

Housekeeping procedures

English language proficiency

Job description

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Located between the bustling Piccadilly and the calm oasis of Green Park, The
Ritz London hotel offers the height of opulence with luxurious bedrooms,
Michelin star dining and world-renowned Afternoon Tea. At every opportunity,
our employees create a positive, memorable, and magical experience for both our
customers and colleagues.

POSITION
OVERVIEW

We have an exciting opportunity for a
dynamic and enthusiastic individual to join our team at The Ritz London within the
Housekeeping Department as a Floor Housekeeper.

The ideal candidate will be dedicated
to upholding The Ritz London standards in maintaining guest rooms and public
areas under their responsibility. As a Floor Housekeeper, responsibilities
involve preparing room lists for room attendants, ensuring all rooms and
corridors meet cleanliness standards, identifying any faults or maintenance
needs, and supervising room attendants and house porter teams. Additionally,
Floor Housekeepers will collaborate with the Front Office to uphold consistent
procedures and room standards for all of our guests, including VIP clients.

ENTRY
REQUIREMENTS

• Relevant
  experience in a 5* property is essential
• Excellent
  customer service skills and team supervision skills
• Thorough
  knowledge of Housekeeping procedures and tasks
• Possess the
  ability to work under pressure and have strong organisational skills
• Great command
  of the English language, both spoken and written
• Display a
  polite and professional attitude to internal and external guests

OUR
BENEFITS

• Highly
  competitive salary within the luxury London Hotel sector
• Instant reward
  and recognition scheme
• 28 holidays
  (including bank holidays)
• Employee
  discount scheme for Ritz goods and external providers
• Free laundry
  service for tailored uniform
• Social events
  and activities
• Season ticket
  loan
• CODE
  Hospitality App
• Wellness
  treatments: massage, chiropody and more
• Employee
  mental health assistance helpline
• Training Fund
  Assistance

Eligibility: In line with the
requirements of the Asylum & Immigration Act 1996, all applicants must
either be eligible to live and work in the UK or must obtain permits to work in
the UK or must obtain permits to work in the UK prior to application.
Documented evidence of eligibility will be required from candidates as part of
the recruitment process.

Due the high volume of applicants, if
you have not heard from us within 10 days, please consider your application to
be unsuccessful.