Housekeeping Floor Porter

Rosewood Hotel Group; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel brand in London seeks a Floor Porter to assist in maintaining guest areas and fulfill guest requests. Key responsibilities include supporting the housekeeping team and ensuring hotel standards are met. Ideal candidates will have a passion for service and strong attention to detail. The role offers competitive benefits, including holiday allowance and career development opportunities.

Benefits

Competitive holiday allowance

Company pension scheme

Complimentary room nights

Career development opportunities

Free meals on duty

Qualifications

• Passion for guest service and ownership of the guest experience.
• Ability to work in a team and build relationships.
• Organized and proactive in task management.

Responsibilities

• Maintain guest areas and housekeeping storage areas.
• Support the floor supervisor and housekeepers.
• Ensure areas meet hotel standards.
• Report on progress using provided communication devices.
• Deliver guest requests efficiently.

Skills

Attention to detail

Guest service orientation

Team collaboration

Organizational skills

Job description

We are currently looking for a Floor Porter to join our team of Housekeeping associates at Rosewood London. The Floor Porter is appointed to assist in maintaining our guest areas and housekeeping storage areas as well as fulfilling guest requests. This role offers approximately 40 hours per week spread over 5 working days.

Key Expectations

• Planning and arranging appropriate supplies in the pantries needed for the day.
• Efficiently supporting the floor supervisor and the team of housekeepers to deliver an engaging, refined and intuitive service.
• Ensuring all guest rooms, guest floors, public areas, fire exits, stairways, service areas and service rooms are maintained to the Hotel standards
• Reporting progresses using the communications device provided.
• Delivering guest requests in an efficient manner.

Profile

• Paying close attention to detail by not compromising on quality standards.
• Having a passion for guest service and taking ownership of the guest experience.
• The ability to work in a team and build relationships with others.
• Being organised and proactive in managing your tasks.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture: RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

Benefits

• Competitive holiday allowance which increases with length of service
• Company pension scheme and life assurance
• 12 complimentary room nights and F&B discount worldwide
• Career development opportunities
• Free meals on duty
• Season ticket loan