Housekeeping Attendant

Mercure Norwich; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

Aimbridge is seeking a Housekeeping Attendant to provide exceptional service to guests in Norwich. This role involves maintaining cleanliness and compliance with health and safety regulations, ensuring guests enjoy a comfortable stay. Ideal candidates will have strong attention to detail, effective time management, and communication skills, contributing to our team's success in the hospitality industry.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts portfolio wide

Wagestream – stream pay as it is earned

24/7 access to employee assistance programme

Uncapped incentives to reward contributions

Qualifications

• Passionate about providing an exceptional guest experience.
• Ability to manage time effectively.
• Effective communication with hotel staff and guests.

Responsibilities

• Clean guest bedrooms and bathrooms.
• Ensure linen is laundered and amenities are replenished.
• Comply with Health & Safety, Food Handling, Fire Procedures, and COSHH regulations.

Skills

Attention to detail

Time management skills

Communication skills

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions

A day in the life of…

As a Housekeeping Attendant, you will play a key part in providing an exceptional welcome to our Guests ensuring they are looked after and attended to in a timely and professional manner. You will clean guest bedrooms and bathrooms and ensure linen is laundered and amenities are replenished. Complying fully with all regulations relating to Health & Safety, Food Handling, Fire Procedures and COSHH and ensuring that the hotel's reputation for excellent customer service is upheld. You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Attention to detail: it’s essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
• Time management skills: in this busy role, must be able to manage their time effectively to ensure that all rooms are cleaned within the allotted timeframe.
• Communication skills: You should be able to communicate effectively with other hotel staff and guests, including receiving and responding to guest requests and inquiries.
• Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.